Customer Experience & Banking Operations Analyst

Citi bank; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Service Analyst to manage customer service activities and ensure compliance with policies and regulations. The role requires 3-5 years of experience, preferably in customer service, and a bachelor's degree. Key responsibilities include client relationship management, identifying process improvements, and adhering to KYC/AML norms. Strong communication and relationship management skills are essential for success in this position.

Qualifications

• 3–5 years of relevant experience.
• Proficient knowledge of basic bank products such as deposit accounts, credit cards, and time deposits.

Responsibilities

• Review customer needs and proactively engage with customers.
• Identify opportunities for process/service improvements.
• Ensure compliance with KYC/AML and other compliance norms.

Skills

Customer service experience

Effective written and verbal communication skills

Influencing and relationship management skills

Quick learner, self-starter

Team player

Education

Bachelor’s or university degree

Job description

A leading financial institution in the United Arab Emirates is seeking a Service Analyst to manage customer service activities and ensure compliance with policies and regulations. The role requires 3-5 years of experience, preferably in customer service, and a bachelor's degree. Key responsibilities include client relationship management, identifying process improvements, and adhering to KYC/AML norms. Strong communication and relationship management skills are essential for success in this position.