CSM Team Lead, Private Banking Excellence

Standard Chartered; Abu Dhabi; Presencial; AED 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Inclusive culture

Competitive salary and benefits

Retirement savings plans

Generous time-off policies

Flexible working arrangements

Wellbeing support and development

Continuous learning opportunities

Resumo da oferta

Standard Chartered in Abu Dhabi is seeking a Team Leader of Client Services to lead a team of Customer Service Managers supporting Relationship Managers and Private Banking clients. You will promote a strong client service culture while ensuring robust risk management and adherence to regulatory requirements.

Responsibilities include driving collaboration with Front Office and support functions, maintaining high-quality service, and overseeing process improvements across client journeys.

Qualificações

• Fluent business English communication is required.

Responsabilidades

• Lead and manage a team of Customer Service Managers supporting Relationship Managers.
• Ensure high-quality client service to Private Banking clients and monitor compliance with procedures.

Conhecimentos

Fluency in business English

Descrição da oferta de emprego

Standard Chartered in Abu Dhabi is seeking a Team Leader of Client Services to lead a team of Customer Service Managers supporting Relationship Managers and Private Banking clients. You will promote a strong client service culture while ensuring robust risk management and adherence to regulatory requirements.

Responsibilities include driving collaboration with Front Office and support functions, maintaining high-quality service, and overseeing process improvements across client journeys.