Customer Service Representative

HNM SHIPPING SERVICES LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

HNM SHIPPING SERVICES LLC in Dubai seeks a proactive customer service specialist to act as the first point of contact, handling inquiries by phone, email, and chat to resolve issues quickly and professionally.

You will diagnose problems, provide clear step-by-step solutions, document interactions in the CRM, and look for upsell opportunities while maintaining accurate records using Salesforce or Zendesk and standard office tools.

Qualifications

• High school diploma or equivalent.
• 2–5 years of experience in a customer-facing role.
• Proficiency in using CRM software (Salesforce, Zendesk) and common office applications.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.

Responsibilities

• Act as the first point of contact, handling inquiries via phone, email and chat to resolve issues efficiently.
• Diagnose and troubleshoot customer problems, providing clear step-by-step solutions.
• Proactively identify opportunities to upsell or cross-sell relevant products and services.
• Maintain accurate and detailed customer records, documenting all interactions and resolutions in the CRM system.

Skills

Verbal and written communication

Customer-centric

Education

High school diploma or equivalent

Tools

Salesforce

Zendesk

Job description

Act as the first point of contact expertly handling customer inquiries via phone email and chat to resolve issues efficiently

Diagnose and troubleshoot customer problems providing clear step-by-step solutions to ensure customer satisfaction

Proactively identify opportunities to upsell or cross-sell relevant products and services enhancing customer value

Maintain accurate and detailed customer records documenting all interactions and resolutions in the CRM system

High school diploma or equivalent; some college coursework or a degree is a plus.

Minimum of 2-5 years of experience in a customer-facing role, preferably within [Specific Industry, e.g., Tech, Retail, Finance].

Proficiency in using CRM software (e.g., Salesforce, Zendesk) and common office applications.

Excellent verbal and written communication skills, with the ability to articulate complex information clearly.