Associate Representative - Customer Service

Wesco International; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Wesco International in Dubai seeks an Associate Representative - Customer Service to respond to inquiries by phone, email, or walk-ins and resolve issues while ensuring high service levels. You will identify customer needs, process orders, and coordinate with other departments as needed; build long-term relationships and explore product opportunities.

The role requires a high school diploma, 1 year sales experience preferred, and strong communication and problem-solving skills; in-person support

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• 1 year of sales experience preferred.
• Strong knowledge of retail and wholesale sales principles.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage customer issues.

Responsibilities

• Respond to customer inquiries by phone, email, or in-person to resolve issues.
• Handle complaints, special orders, or returns in-store or by phone/mail.
• Obtain information to assess complaint validity and causes.
• Process orders and provide pricing changes, service updates, and shipping info.
• Identify upsell opportunities and coordinate with sales teams as needed.

Skills

Customer service

Communication skills

Problem solving

Sales experience

Retail knowledge

CRM software

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Job description

Responsibilities

As an Associate Representative - Customer Service you will respond to customer inquiries by telephone e-mail and or walk-ins to provide inquiry or problem resolution You will resolve routine and basic problems and communicate solution or requested information to the customer You will analyze a customer s service needs and refer to other service or technical departments for follow up as needed Responsibilities Interacts with customers by phone or in person to provide information and to ensure best service possible Handles and resolves customer complaints special orders or returns in-store via phone or mail Obtains and examines all relevant information to assess validity of complaints and to determine possible causes Receives and processes orders provides information concerning pricing changes in service discontinuance and shipping Keeps records of customer interactions and transactions records details of inquiries complaints comments and actions taken Refers unresolved customer grievances to designated departments for further investigation Completes customer invoicing Identifies additional product or service opportunities with existing or potential clients and determines with customer sales and service manager whether customer sales and service or outside sales should manage opportunity Maintains regular contact with existing clients continually working to understand new or existing pains and needs and developing strategies to address those pains Prepares for attends and participates in weekly sales meetings Remains current on industry trends market activity and competitor products

Qualifications

Qualifications:High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred0-2 years of relevant experience1 year of sales experience preferredDirect Sales (B2B) experience preferredStrong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferredKnowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionAbility to build working relationships with other functional areas to best support mutual objectivesBasic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customersAbility to research and resolve customer issuesStrong written and verbal communication skillsBasic computer skillsAbility to effectively prioritize and execute tasksAbility to build and maintain long-term relationships with customers