Customer Service Executive

Medical Sales Representative; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

The Medical Sales Representative in Dubai is responsible for being the primary contact for customers, delivering prompt, accurate information to boost satisfaction.

You will resolve issues, maintain detailed records of interactions and feedback, and collaborate with cross-functional teams to provide tailored solutions that strengthen brand loyalty in a fast-paced market.

Qualifications

• Bachelor's degree in Business Administration, Communication, or related field.
• At least 2 years of experience in a customer service role, ideally in a fast-paced environment.
• Proficiency in both written and verbal communication, with a focus on clarity and professionalism.
• Experience with CRM systems and customer service software to manage client interactions efficiently.

Responsibilities

• Act as the primary contact for customer inquiries with prompt, accurate information.
• Resolve complaints using problem-solving to ensure smooth resolution.
• Maintain detailed records of interactions, feedback, and transactions.
• Collaborate with cross-functional teams to address needs and drive brand loyalty.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree in Business Administration or related

Tools

CRM systems

Job description

• Act as the primary point of contact for customer inquiries, providing prompt and accurate information to enhance customer satisfaction.
• Resolve customer complaints effectively by employing problem-solving skills and ensuring a smooth resolution process.
• Maintain detailed records of customer interactions, feedback, and transactions to support continuous service improvement.
• Collaborate with cross-functional teams to address customer needs and provide tailored solutions that drive brand loyalty.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• A minimum of 2 years of experience in a customer service role, ideally in a fast-paced environment.
• Proficiency in both written and verbal communication, with a focus on clarity and professionalism.
• Experience with CRM systems and customer service software to manage client interactions efficiently.