CRM Manager

Meraki Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic real estate firm in Dubai is seeking an experienced CRM Manager to lead post-sales operations and client servicing. Key responsibilities include managing collections, ensuring compliance with local regulations, and maintaining high client satisfaction throughout the customer lifecycle. Candidates should have 6–10 years of CRM experience specifically in Dubai’s real estate sector, alongside proficiency in relevant CRM platforms. This is a pivotal role in delivering a premium customer journey.

Qualifications

• 6–10 years of CRM experience in real estate, with Dubai experience mandatory.
• Experience in managing collections and legal documentation.
• Strong communication skills required.

Responsibilities

• Lead and manage a team of CRM executives.
• Serve as the escalation point for premium clients post-booking.
• Manage complete post-sales processes including payment plan coordination.

Skills

Leadership skills

Client servicing

Knowledge of RERA and DLD compliance

Experience with Bitrix CRM

Organizational skills

Analytical mindset

Education

Bachelor’s or Master’s degree in Business Administration, Marketing, or related field

Tools

Bitrix CRM

Excel

Job description

Overview

Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai’s real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.

Responsibilities

Team Management & Operations

• Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.
• Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.
• Drive productivity through regular performance reviews and coaching sessions.

Client Relationship Management

• Serve as the escalation point for premium clients post-booking.
• Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.
• Maintain high standards of client satisfaction throughout the customer lifecycle.

Post-Sales Operations

• Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.
• Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.

Legal Coordination & Documentation

• Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).
• Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.
• Address and resolve client legal queries in coordination with the legal department.

Collections & Payment Follow-Ups

• Ensure timely collections as per agreed payment schedules.
• Proactively follow up on overdue payments and manage defaulter escalation protocols.
• Prepare regular collection reports and MIS for management visibility.

Handover & Possession

• Manage the end-to-end handover process in coordination with engineering and facility teams.
• Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.
• Maintain complete possession documentation and client feedback reports.

Qualifications

Key Skills & Competencies :

• Proven leadership and team management skills.
• Strong communication (verbal & written) and client servicing capabilities.
• In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.
• Hands-on experience with Bitrix CRM or similar real estate CRM platforms.
• Exceptional organizational, documentation, and follow-up skills.
• Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
• 6–10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.
• Experience in managing collections, legal documentation, and team operations is essential.

Preferred Industry Experience

• Residential or commercial real estate developers in Dubai.
• Exposure to mid-to-high ticket property segments.
• Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.