CRM Lifecycle Maestro: Personalized Journeys & Retention

Salt Digital Recruitment; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

Salt Digital Recruitment seeks a CRM Manager in Dubai to lead customer lifecycle management. You will develop and execute data-driven campaigns across email, push, SMS, and in-app channels, ensuring every interaction strengthens customer loyalty.

The ideal candidate has 7-10 years of CRM experience, a strong analytical background, and hands-on expertise with major marketing automation tools. This role offers a chance to design high-performing customer journeys and reports directly to senior stakeholders.

Qualifications

• 7-10 years' experience in CRM or lifecycle marketing.
• Hands-on experience with leading CRM platforms.
• Demonstrated success in improving engagement and retention.

Responsibilities

• Develop and manage CRM strategies across multiple channels.
• Design personalised lifecycle journeys to boost customer engagement.
• Report on CRM performance and provide actionable insights.

Skills

CRM experience

Data-driven decision making

Lifecycle marketing

Marketing automation

Analytical skills

Project management

Excellent communication

Education

Bachelor's or Master's degree in Marketing, Business, or related field

Tools

Salesforce Marketing Cloud

Braze

MoEngage

Klaviyo

HubSpot

Job description

Salt Digital Recruitment seeks a CRM Manager in Dubai to lead customer lifecycle management. You will develop and execute data-driven campaigns across email, push, SMS, and in-app channels, ensuring every interaction strengthens customer loyalty.

The ideal candidate has 7-10 years of CRM experience, a strong analytical background, and hands-on expertise with major marketing automation tools. This role offers a chance to design high-performing customer journeys and reports directly to senior stakeholders.