CRM Executive

RadiantBiz Management Consultancy; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

RadiantBiz Management Consultancy is seeking a Zoho CRM Executive who can turn messy pipelines into clean, automated systems and provide real-time visibility to accelerate performance.

You will own end-to-end Zoho CRM administration, build workflows, ensure data integrity, create dashboards, support sales operations, and coordinate integrations with Zoho apps and external tools. The role emphasizes analytical thinking, communication, and training teams on CRM best practices.

Qualifications

• End-to-end Zoho CRM administration and configuration.
• Strong data integrity and security across users.
• Experience building workflows and automation rules.
• Ability to create dashboards and reports for leadership.
• Cross-functional collaboration with IT and operations.
• Train team on CRM tools and best practices.

Responsibilities

• Oversee CRM modules, fields, layouts and automations.
• Develop automation to reduce manual tasks.
• Ensure data accuracy and provide real-time insights.
• Support sales operations with analytics and lead tracking.
• Coordinate integrations with Zoho apps and external tools.
• Troubleshoot issues and scale CRM as company grows.

Skills

Zoho CRM

Automation

Data quality

Dashboards

Sales analytics

Cross-functional coordination

Tools

Zoho Books

Zoho Campaigns

Zoho Desk

APIs

Automation tools

Job description

RadiantBiz is looking for a sharp process-driven Zoho CRM Executive who knows the platform inside out. If you enjoy turning messy pipelines into clean efficient systems and believe automation is a superpower this role is built for you.

Youll be the backbone of our CRM operations ensuring that our sales operations and management teams have accurate data smart automations and real-time visibility to accelerate performance.

Requirements 1. CRM Management & Optimization

• Oversee end-to-end Zoho CRM administration customization and configuration.
• Create modify and optimize modules fields layouts workflows and automation rules.
• Ensure CRM structure supports business processes across sales renewal and operations teams.
• Maintain data integrity security and accessibility across user roles and profiles.

Requirements 2. Workflow Automation & Process Improvement

• Develop automation solutions to reduce manual tasks and enhance team productivity.
• Build workflows rules blueprints and processes that streamline lead management and client lifecycle stages.
• Identify gaps in current processes and recommend improvements for system efficiency.

Requirements 3. Data Accuracy Reporting & Dashboards

• Ensure complete and accurate data entry across all CRM stages.
• Create manage and optimize dashboards and reports for leadership and sales teams.
• Monitor data hygiene and implement regular checks cleanups and corrections.

Requirements 4. Sales Operations & Support

• Assist sales teams by providing real-time insights lead behavior tracking and performance analytics.
• Coordinate with cross-functional teams to ensure CRM supports day-to-day operations.
• Train team members to effectively use CRM tools features and best practices.

Requirements 5. Integration & Technical Coordination

• Collaborate with IT and external partners to integrate Zoho CRM with other apps (Zoho apps telephony WhatsApp marketing tools APIs).
• Troubleshoot system issues bugs and configuration problems.
• Ensure CRM scalability as the company grows.

Benefits

• 34 years of hands-on experience with Zoho CRM (administration customisation automation).
• Strong understanding of sales workflow management pipelines and CRM logic.
• Experience with Zoho ecosystem apps (Zoho Books Zoho Campaigns Zoho Desk Zoho Flow etc ) is an advantage.
• Ability to translate operational needs into system workflows.
• Excellent analytical organisational and communication skills.
• Proficiency in dashboards reporting and CRM analytics.
• Understanding of API-based integrations is a plus.