CRM Administrator

SlicitOfficial; Dubai Emirate; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Premium health insurance

Retirement planning

Generous vacation allowances

Professional development opportunities

Job summary

SLICIT in Dubai is seeking a CRM Administrator to optimise Zoho One CRM to support marketing, sales and customer service strategies. You will configure, maintain, and enhance the CRM for efficient customer interactions and business processes.

This role requires technical savviness and analytical skills, plus strong data management and integration capabilities to drive engagement and operational excellence.

Qualifications

• Proficient in Zoho One customization, configuration and troubleshooting.
• Experience administering CRM platforms such as Salesforce/Microsoft Dynamics/HubSpot is valuable.
• Strong data management and analytics to derive insights for engagement strategies.
• Ability to integrate CRM with other business systems and perform customizations.
• Proven track record of improving CRM processes for user experience and efficiency.
• Experience delivering CRM user training and ongoing support.
• Solid project management experience with CRM upgrades and migrations.

Responsibilities

• Configure, maintain and enhance the CRM to support marketing, sales and service.
• Integrate Zoho or other CRM platforms with business systems and tools.
• Lead CRM upgrade and migration projects to improve performance and adoption.

Skills

Zoho One expertise

CRM administration

Data management

Technical integration

Process improvement

Training and support

Project management

Tools

Zoho One

Salesforce

Microsoft Dynamics

HubSpot

Job description

Role Summary

At the CRM Administrator at SLICIT, you will be responsible for optimising our Zoho One CRM system to support and enhance our marketing, sales, and customer service strategies.

This role requires a blend of technical savviness, analytical skills, and an in-depth understanding of customer data management to elevate our engagement initiatives.

You will be responsible for the meticulous configuration, ongoing maintenance, and strategic enhancement of the CRM, ensuring operational excellence and contributing to seamless customer interactions and efficient business processes.

Reporting To

Head of Marketing

Employment Type

Full-Time

Essential Qualifications And Skills

• Zoho One Expertise: Preferably, a profound experience with Zoho One, including customization, configuration, and troubleshooting, is most preferred. Your knowledge of Zoho’s unique functionalities will be instrumental in driving our CRM strategy.


• Diverse CRM Platform Administration: Alternatively, an experience in administering other CRM platforms such as Salesforce, Microsoft Dynamics, and HubSpot could be considered. This broader CRM platform knowledge may bring a valuable perspective to our CRM initiatives and will be taken into consideration.


• Data Management and Analytical Skills: Skilled in accurate CRM data management and leveraging Zoho analytics to produce insights that inform strategic decisions and foster customer engagement.


• Technical Proficiency: Competent in integrating Zoho or other CRM platforms with various business systems and software, with an understanding of programming for CRM customization.


• Process Improvement: Demonstrated ability in identifying and implementing CRM process enhancements to boost user experience and operational efficiency.


• Training and Support: Proven experience in developing and delivering effective training sessions for CRM users, maximising platform utility across the organization.


• Project Management: Strong project management skills, evidenced by successful CRM system upgrades, migrations, and other related projects.

Nice-to-Have Skills

• CRM Certifications: While Zoho One certifications are highly desirable, certifications in other CRM tools like Salesforce, Microsoft Dynamics, or HubSpot will also be considered and will be seen as a testament to your comprehensive CRM expertise.


• Customer Service or Sales Background: We would welcome a background in customer-facing roles from which you will have ideally gained essential insights into CRM system features to enhance customer interaction and support business development.


• Advanced Data Analysis: Experience with business intelligence tools for deeper data insights within the CRM ecosystem.

Remuneration Benefits

• Competitive Compensation: Attractive salary package commensurate with your experience and the strategic importance of the CRM function.


• Extensive Benefits: Including premium health insurance, retirement planning, and generous vacation allowances.


• Professional Development: Continuous opportunities for professional growth, focusing on CRM technologies and certifications, especially with Zoho One.


• Dynamic Team Environment: Join a culture that prizes innovation, operational efficiency, and a customer-centric approach to achieving business success.