CRM Enablement Manager

Cognita; Dubai; Presencial; AED 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12-month fixed-term contract

Descripción de la vacante

Cognita is seeking a Training Lead to own the HubSpot enablement strategy across the full user lifecycle. You will design and maintain a centralised training repository and define learning pathways with internal certification frameworks by user group.

The role involves running train-the-trainer programmes for regional and school leads, keeping materials current with product changes, and addressing recurring training gaps. Degree-level education or equivalent experience is required.

Formación

• Designing and delivering training across multiple sites or time zones.
• Building learning pathways or certification frameworks.
• Running train-the-trainer models.
• Strong instructional design for non-technical audiences.
• Facilitating in-person and virtual training.
• Degree-level education or equivalent professional experience.

Responsabilidades

• Own HubSpot training and enablement strategy across the full user lifecycle.
• Design and maintain a centralised, searchable training repository.
• Define learning pathways and an internal certification framework by user group.
• Run train-the-trainer programmes for Regional and School Leads.
• Keep training materials current with product and process change.
• Feed recurring training gaps back as change needs.
• Own business-as-usual training, refreshers and new-starter onboarding.

Conocimientos

Multi-site training

Learning pathways

Train-the-trainer

Instructional design

Facilitation (in-person/virtual)

Educación

Degree-level education or equivalent

Herramientas

HubSpot CRM

LMS/Knowledge base

Descripción del empleo

Responsibilities

• Own HubSpot training and enablement strategy across the full user lifecycle
• Design and maintain a centralised, searchable training repository
• Define learning pathways and an internal certification framework by user group
• Run train-the-trainer programmes for Regional and School Leads
• Keep training materials current with product and process change
• Feed recurring training gaps back as change needs
• Own business-as-usual training, refreshers and new-starter onboarding

Requirements

• Designing and delivering training across multiple sites or time zones
• Building learning pathways or certification frameworks
• Running train-the-trainer models
• Strong instructional design skills for non-technical audiences
• Facilitating in-person and virtual training
• Degree-level education or equivalent professional experience

Preferred Qualifications

• Building or managing a self-service knowledge base or LMS
• Familiarity with HubSpot or an equivalent CRM platform
• Learning & Development or instructional design certification
• HubSpot Academy or equivalent CRM certification
• Experience in K-12, independent or international education
• Experience supporting large-scale multi-market CRM rollouts

Benefits

• 12-month fixed-term contract

About the Company

• Cognita is a global family of 86 schools across 21 countries, with more than 100,000 students.