CRM & Clienteling Architect (Dubai) – Greenfield, ROI-Driven

Ultiwise Consult; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Ultiwise Consult in Dubai is seeking a hands-on CRM & Clienteling Manager to own our customer database end to end, build clienteling playbooks, and drive data-capture discipline across all stores. This is a build-from-scratch role reporting to the General Manager and requires deep data skills and autonomous execution.

You will design segmentation, run WhatsApp Business and email campaigns, train store teams, ensure UAE PDPL compliance, and evaluate ROI through repeat purchases and revenue by

Qualifications

• Advanced Excel proficiency and the ability to manipulate raw POS exports.
• Experience with CRM platforms and clienteling programs.
• Proven track record with data-driven campaigns and measurable results.
• Ability to train in-store teams and enforce data-capture discipline.

Responsibilities

• Audit, extract and clean customer data from POS across all stores; build and maintain a single unified client database
• Design and run RFM segmentation (VIP, repeat, lapsed, one-time, tourist) and produce monthly insights for management: top-client revenue concentration, reactivation opportunities, brand cross-shopping
• Build and run clienteling programs via WhatsApp Business and email: post-purchase follow-up, new-arrival outreach, lapsed-client reactivation, VIP event invitation
• Set data-capture targets per store (name, phone, consent, purchase detail on 80% of transactions), train store teams and audit compliance weekly on the floor
• Ensure all data capture and outreach complies with UAE PDPL (consent at capture, opt-out handling)
• Select and implement a low-cost CRM/clienteling tool suited to our scale; own it end to end
• Track and report ROI: repeat rate, reactivation revenue, average spend by segment

Skills

Advanced Excel

SQL

CRM

Data analysis

Clienteling

Training in-store

Tools

WhatsApp Business

Zoho

HubSpot

Salesforce

Job description

Ultiwise Consult in Dubai is seeking a hands-on CRM & Clienteling Manager to own our customer database end to end, build clienteling playbooks, and drive data-capture discipline across all stores. This is a build-from-scratch role reporting to the General Manager and requires deep data skills and autonomous execution.

You will design segmentation, run WhatsApp Business and email campaigns, train store teams, ensure UAE PDPL compliance, and evaluate ROI through repeat purchases and revenue by