Coordinator of VIP Services - Atlantis The Palm - Dubai, UAE

Atlantis; Dubai; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Tax-free salary

Comprehensive benefits package

Career development opportunities

Access to training programs

Job summary

Atlantis The Palm is seeking a highly organized Coordinator of VIP Services to join its team in Dubai. This role focuses on delivering luxury experiences by managing VIP guest itineraries and ensuring seamless communication with internal teams.

Ideal candidates will have a diploma in hospitality and 2+ years of experience. The position offers a tax-free salary ranging from 7000 to 10000 AED, along with comprehensive benefits in a multicultural environment.

Qualifications

• Minimum 2 years of experience as a coordinator or guest services agent in a luxury hotel or resort.
• Strong working knowledge of hotel reservation systems.
• Excellent verbal and written communication skills.
• High attention to detail with strong organizational and multitasking abilities.

Responsibilities

• Coordinate VIP guest itineraries including transport, accommodation, dining, and activity bookings.
• Handle guest queries efficiently while liaising with internal departments and external suppliers.
• Support day-to-day administration and operational needs of the VIP Services department.

Skills

VIP guest coordination and itinerary planning

Luxury hospitality service delivery

Reservations and booking systems

Stakeholder communication and coordination

Administrative and organizational skills

Education

Diploma or degree in hospitality or a related discipline

Tools

Opera or similar hotel reservation systems

Job description

Position Overview

Atlantis The Palm is seeking a highly organized and service-driven Coordinator of VIP Services to join its Butler and VIP Services team in Dubai. This role focuses on delivering personalized luxury experiences by managing VIP guest itineraries, coordinating services, and ensuring seamless communication across internal teams and external partners.

Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 7000-10000 AED per month (tax-free, market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Coordinate VIP guest itineraries including transport, accommodation, dining, and activity bookings.
• Manage personalized guest correspondence before, during, and after stays.
• Handle guest queries efficiently while liaising with internal departments and external suppliers.
• Support day-to-day administration and operational needs of the VIP Services department.
• Ensure accurate coordination of Butler services and guest preferences.
• Maintain high standards of confidentiality, professionalism, and service excellence.
• Assist in preparing guest stays to deliver tailored luxury experiences.

Ideal Profile

• Diploma or degree in hospitality or a related discipline preferred.
• Minimum 2 years of experience as a coordinator or guest services agent in a luxury hotel or resort.
• Strong working knowledge of Opera or similar hotel reservation systems.
• Excellent verbal and written communication skills.
• High attention to detail with strong organizational and multitasking abilities.
• Confident in handling guest requests, feedback, and service recovery.

Skills Set

• VIP guest coordination and itinerary planning.
• Luxury hospitality service delivery.
• Reservations and booking systems.
• Stakeholder communication and coordination.
• Administrative and organizational skills.

Why Join Us

• Tax‑free salary with a comprehensive benefits package.
• Opportunity to work in one of Dubai's most iconic luxury resorts.
• Career development and internal mobility within Kerzner International.
• Multicultural, professional, and guest‑focused working environment.
• Access to world‑class training and learning programs.

About the Company

Atlantis The Palm, part of Kerzner International, is a globally recognized luxury resort located on Dubai's Palm Jumeirah. Renowned for exceptional hospitality, iconic attractions, and world‑class dining, Atlantis The Palm offers professionals the opportunity to build long‑term careers within an environment that values service excellence, innovation, and colleague wellbeing.