Royal Club Services Coordinator - Atlantis The Royal - Dubai, UAE

Atlantis; Dubai; On-site; AED 72,540 - 94,860; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive benefits package

Access to professional training

Opportunities for internal mobility

Multicultural work environment

Job summary

Atlantis in Dubai seeks a Royal Club Services Coordinator. This position involves delivering exceptional service to VIP and Royal Club guests while coordinating daily operations within a luxury setting. Key responsibilities include maintaining clear communication, ensuring service standards, and assisting with guest requests.

Candidates should have at least one year of experience in luxury hospitality, excellent communication skills, and familiarity with hotel reservation systems like Opera. This role offers a competitive tax-free salary and benefits in a dynamic work environment.

Qualifications

• Minimum 1 year of experience in a similar role within luxury hospitality.
• Familiarity with hotel reservation systems such as Opera or similar.
• Strong passion for guest service and service excellence.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, guest-focused environment.
• Additional language skills such as Russian, Arabic, Chinese, French, or German are an advantage.

Responsibilities

• Assist and coordinate daily Royal Club Services operations
• Deliver professional and personalized service to VIP, Royal Club, and Suite guests
• Maintain clear and proactive communication with guests and internal departments
• Coordinate closely with Front Office and hotel leadership teams
• Ensure resort service standards are followed and maintained by team members
• Support information flow and guest request handling across departments
• Use hotel reservation systems such as Opera to manage guest information
• Assist with operational tasks to ensure smooth Royal Club service delivery

Skills

Guest service excellence

Communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Additional languages (Russian, Arabic, etc.)

Education

Minimum 1 year experience in luxury hospitality

Tools

Opera (hotel reservation system)

Job description

Position Overview

The Royal Club Services Coordinator role at Atlantis The Royal Dubai supports the delivery of personalized, high-touch service for VIP, Royal Club, and Suite guests. This guest-focused position plays a key role in coordinating daily Royal Club operations, ensuring seamless communication across departments, and maintaining luxury service standards in an ultra-luxury resort environment.

Job Details

• Country: UAE


• City: Dubai


• Industry: Hospitality


• Function: Guest Services-Concierge


• Salary: 6500-8500 monthly (Market estimated)


• Gender: Any


• Candidate Nationality: Any


• Job Type: Full-time

Role Summary

The Royal Club Services Coordinator assists in the daily operations of the Royal Club Services team at Atlantis The Royal Dubai. The role ensures that VIP and Royal Club guests receive professional, courteous, and consistent service while supporting effective communication between Royal Club Services, Front Office, and hotel leadership.

Responsibilities

• Assist and coordinate daily Royal Club Services operations


• Deliver professional and personalized service to VIP, Royal Club, and Suite guests


• Maintain clear and proactive communication with guests and internal departments


• Coordinate closely with Front Office and hotel leadership teams


• Ensure resort service standards are followed and maintained by team members


• Support information flow and guest request handling across departments


• Use hotel reservation systems such as Opera to manage guest information


• Assist with operational tasks to ensure smooth Royal Club service delivery

Qualifications

• Minimum 1 year of experience in a similar role within luxury hospitality


• Familiarity with hotel reservation systems such as Opera or similar


• Strong passion for guest service and service excellence


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced, guest-focused environment


• Additional language skills such as Russian, Arabic, Chinese, French, or German are an advantage

Benefits

• Work at one of the world's most iconic ultra-luxury resorts in Dubai


• Competitive tax-free salary with a comprehensive benefits package


• Access to professional training and career development opportunities


• Opportunities for internal mobility across Atlantis and Kerzner properties


• Multicultural, dynamic, and service-driven work environment