Change Manager, AMZL UAE (Fulfillment & Operations)

Amazon; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Amazon in Dubai is seeking a Change Manager to own site change and project management, peak readiness playbooks, cost controls, and procurement. You’ll lead CI culture with Kaizen and Gemba activities while supporting daily management of a Delivery Station and leading various roles.

Qualified candidates will bring a Bachelor’s degree (or 2+ years Amazon experience), flexibility for shift work, and experience with metrics and lean techniques.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexible schedule including weekends, nights, and/or holidays.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Overseeing the Station Project Road Map and report progress to site leader.
• Ensuring timely closure of Peak Readiness Playbook and provide inputs to Network Control Manager.
• Thinking analytically about project management with attention to detail and the ability to influence others.
• Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality.
• Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
• Provide day-to-day support during rollout/implementation of newer systems/processes and gather feedback.
• Map business requirements, understand business process, study and analyze workflows, design solutions.

Skills

Analytical thinking

Influence skills

Organizational skills

Problem solving

Communication skills

Lean techniques

Kaizen/Gemba familiarity

Education

Bachelor's degree or equivalent

Job description

Job ID: 10409481 | Q-Express Documents Transport

As a Change Manager, you’ll have responsibility for site change and project management, peak readiness playbook, fixed cost and procurement, creating and leading Continues Improvement culture through regular Kaizen, Gemba and other activities, managing site special events such as site visits, Town Halls and trainings, and supporting the day to day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment that’s more start-up than big company.

We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment.

If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you.

Key job responsibilities

• Overseeing the Station Project Road Map and report progress to site leader
• Ensuring timely closure of Peak Readiness Playbook and provide inputs to Network Control Manager
• Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
• Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences
• Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
• Map business requirements, understand business process, study and analyze workflows, design solutions.
• Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and report exceptions

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 2+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of program or project management experience
• 1+ years of experience with Program Management
• 1+ years of experience with Program Management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.