Amazon Customer Excellence System Specialist Amazon Now - ACES

Amazon; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Q-Express Documents Transport in Abu Dhabi is seeking an experienced Operations Lead to guide end-to-end last-mile operations for a new Amazon Global Specialty Fulfillment service. You will drive performance, coach riders, and ensure safety and efficiency across multiple small sites in a fast-evolving environment.

Fluent English, strong data analytics, and advanced Excel (VBA) skills are required. A Bachelor’s degree is preferred.

Qualifications

• Speak, write, and read fluently in English.
• Experience implementing process improvements.
• Experience in data analysis, with ability to interpret and draw insights from data to inform decisions.
• Advanced Excel with VBA/macros.

Responsibilities

• Managing, on a daily basis, end to end operations for a combination of small sites. Supervising Last mile operations
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for riders.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.

Skills

English fluency

Data analysis

Excel VBA

Process improvement

Education

Bachelor's degree

Tools

Excel

Job description

Job Description

Description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Managing, on a daily basis, end to end operations for a combination of small sites. Supervising Last mile operations
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for riders.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.

A day in the life

Candidate has to be based out of Abu Dhabi

Basic Qualifications

• Speak, write, and read fluently in English
• Experience implementing process improvements
• Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes
• Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions

Preferred Qualifications

• Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- Q-Express Documents Transport

Job ID: A10530919