Contact Center Agent

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 134,000; Full time

Job summary

Tanqeeb in Abu Dhabi is seeking a Customer Center Agent to be the first point of contact for homeowners, residents, and clients, ensuring a smooth journey from inquiry to handover.

You will resolve inquiries, provide property details, coordinate with Sales, Property Management, and FC teams, and maintain CRM records to support post-sales service and client orientation.

Fluency in Arabic and English, a bachelor's degree in a related field, and 2–4 years in customer service are preferred.

Qualifications

• Bachelor’s degree (preferred) in business, communications or related field.
• Minimum 2–4 years of customer service experience, preferably in real estate or property sectors.
• Strong understanding of property-related processes such as sales support and handover is advantageous.

Responsibilities

• Serve as first point of contact for inquiries, requests, and complaints related to properties and services.
• Provide accurate information on property details, handover processes, documentation, and guidelines.
• Address concerns professionally and resolve issues promptly, escalating when needed.
• Coordinate with Sales, Property Management, FM, and Handover teams to ensure smooth service.
• Maintain detailed CRM records of interactions, requests, and resolutions.
• Support post-sales services including unit handovers and client orientation.
• Monitor service standards and contribute to continuous improvement initiatives.
• Assist in community engagement activities and resident relations.

Skills

Client-facing

Relationship management

Multitasking

Arabic & English communication

CRM proficiency

MS Office

Education

Bachelor's degree in Business Administration/Communications

Tools

CRM systems

Microsoft Office

Job description

Role Overview:

The Contact Center Agent will serve as the primary point of contact for homeowners, residents, and prospective clients, ensuring a seamless customer experience throughout the property journey. The role focuses on delivering high-quality service, resolving inquiries efficiently, and maintaining strong relationships that reflect the brand’s standards.

Key Responsibilities

Act as the first point of contact for customer inquiries, requests, and complaints related to properties and community services.

Provide accurate information on property details, handover processes, documentation, and community guidelines.

Handle customer concerns professionally and resolve issues in a timely manner, escalating when required.

Coordinate with internal departments (Sales, Property Management, FM, and Handover teams) to ensure smooth service delivery.

Maintain detailed records of customer interactions, requests, and resolutions within CRM systems.

Support post-sales services, including unit handovers, documentation follow-ups, and client orientation.

Monitor service standards and contribute to continuous improvement initiatives to enhance customer satisfaction.

Assist in community engagement activities and events to strengthen resident relationships.

Qualifications & Experience

Bachelor’s degree in Business Administration, Communications, or a related field (preferred).

Minimum 2–4 years of experience in customer service, preferably within the real estate or property sector.

Strong understanding of property-related processes such as sales support, handover, and client relations is an advantage.

Skills & Competencies

Excellent client-facing and relationship management skills.

Strong problem-solving abilities with a proactive, solution-oriented mindset.

Ability to manage multiple requests while maintaining attention to detail.

Effective communication skills in Arabic and English (spoken and written).

High level of professionalism, empathy, and customer-centric approach.

Familiarity with CRM systems and Microsoft Office applications.