Call Center Agent – Community Management

tafaseel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Tafaseel BPO is hiring on behalf of a valued client for Call Center Agent – Community Management. The ideal candidate will handle community or resident inquiries with prompt, courteous, and knowledgeable customer service. This role suits empathetic, solution‑oriented professionals who thrive in community‑driven environments.

Priority will be given to candidates with sponsored visas. You will log interactions, provide policy information, escalate when needed, and coordinate with internal teams to

Qualifications

• 1–3 years of call center or customer service experience.
• Experience in community management or real estate preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure.
• Familiarity with CRM systems and MS Office.
• Bilingual abilities may be advantageous.

Responsibilities

• Respond to calls, emails, and other communications from residents.
• Handle service requests, inquiries, and complaints professionally.
• Log interactions in CRM or ticketing systems.
• Provide information about policies, events, and services.
• Escalate issues to supervisors when needed.
• Maintain a customer-focused approach with high volume.
• Coordinate with internal departments for follow-up.
• Uphold client service standards and represent the community.

Skills

Communication

Customer Service

CRM systems

Multilingual

Tools

CRM systems

MS Office

Job description

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note:

Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management, real estate, or residential services is strongly preferred.

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.