Call Center Agent – Community Management

Careers at UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Tafaseel BPO is hiring for the role of Call Center Agent – Community Management in Dubai. The ideal candidate will have prior experience in community management and be responsible for ensuring a high-quality experience for community members through efficient customer service.

You will respond to inquiries from residents, log interactions accurately using CRM systems, and provide relevant information about community policies and events. Bilingual skills may be advantageous and preference will be given to candidates with experience in real estate.

Qualifications

• Previous experience in community management or residential services is strongly preferred.
• 1–3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to incoming calls, emails, and other communication channels.
• Log all interactions accurately using CRM or other ticketing systems.
• Provide accurate information about community policies and services.

Skills

Customer service

Communication skills

Interpersonal skills

CRM systems

Tools

Microsoft Office

Job description

Call Center Agent – Community Management

About the Role: Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.
• Handle service requests, general inquiries, and complaints in a professional and timely manner.
• Log all interactions accurately using CRM or other ticketing systems.
• Provide accurate information about community policies, events, and services.
• Escalate complex or unresolved issues to supervisors as needed.
• Maintain a customer-focused approach while managing a high volume of interactions.
• Coordinate with internal departments to ensure follow-up and resolution of requests.
• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management, real estate, or residential services is strongly preferred.
• 1–3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills.
• Ability to remain calm and efficient under pressure.
• Familiarity with CRM systems and basic Microsoft Office tools.
• High level of professionalism and attention to detail.
• Bilingual skills may be an advantage depending on the client’s needs.