Property Care & Handover Specialist

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 134,000; Full time

Job summary

Tanqeeb in Abu Dhabi is seeking a Customer Center Agent to be the first point of contact for homeowners, residents, and clients, ensuring a smooth journey from inquiry to handover.

You will resolve inquiries, provide property details, coordinate with Sales, Property Management, and FC teams, and maintain CRM records to support post-sales service and client orientation.

Fluency in Arabic and English, a bachelor's degree in a related field, and 2–4 years in customer service are preferred.

Qualifications

• Bachelor’s degree (preferred) in business, communications or related field.
• Minimum 2–4 years of customer service experience, preferably in real estate or property sectors.
• Strong understanding of property-related processes such as sales support and handover is advantageous.

Responsibilities

• Serve as first point of contact for inquiries, requests, and complaints related to properties and services.
• Provide accurate information on property details, handover processes, documentation, and guidelines.
• Address concerns professionally and resolve issues promptly, escalating when needed.
• Coordinate with Sales, Property Management, FM, and Handover teams to ensure smooth service.
• Maintain detailed CRM records of interactions, requests, and resolutions.
• Support post-sales services including unit handovers and client orientation.
• Monitor service standards and contribute to continuous improvement initiatives.
• Assist in community engagement activities and resident relations.

Skills

Client-facing

Relationship management

Multitasking

Arabic & English communication

CRM proficiency

MS Office

Education

Bachelor's degree in Business Administration/Communications

Tools

CRM systems

Microsoft Office

Job description

Tanqeeb in Abu Dhabi is seeking a Customer Center Agent to be the first point of contact for homeowners, residents, and clients, ensuring a smooth journey from inquiry to handover.

You will resolve inquiries, provide property details, coordinate with Sales, Property Management, and FC teams, and maintain CRM records to support post-sales service and client orientation.

Fluency in Arabic and English, a bachelor's degree in a related field, and 2–4 years in customer service are preferred.