Call Center Agent – Community Management

Tafaseel BPO; Dubai; On-site; AED 33,480 - 55,800; Full time

Job summary

Tafaseel BPO is looking for a Call Center Agent – Community Management in Dubai. This position requires handling community inquiries and ensuring high-quality customer service for residents.

The ideal candidate will have 1–3 years of experience in customer service or community management, excellent communication skills, and the ability to work under pressure. Bilingual skills are a plus. The role may prioritize candidates on a sponsored visa.

Qualifications

• 1–3 years of experience in a call center or customer service role.
• Previous experience in community management or residential services is preferred.
• Ability to handle stress and remain calm under pressure.

Responsibilities

• Respond to resident inquiries and incoming communications.
• Log interactions accurately using CRM systems.
• Provide information about community policies and services.
• Coordinate with internal departments for request resolution.

Skills

Communication skills

Interpersonal skills

Client service standards

CRM systems familiarity

Bilingual skills

Tools

Microsoft Office

Job description

About the Role

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high‑quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution‑oriented, and familiar with working in community‑driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities

• Respond to incoming calls, emails, and other communication channels from residents or community members.
• Handle service requests, general inquiries, and complaints in a professional and timely manner.
• Log all interactions accurately using CRM or other ticketing systems.
• Provide accurate information about community policies, events, and services.
• Escalate complex or unresolved issues to supervisors as needed.
• Maintain a customer‑focused approach while managing a high volume of interactions.
• Coordinate with internal departments to ensure follow‑up and resolution of requests.
• Uphold client service standards and represent the community positively at all times.

Candidate Profile

• Previous experience in community management, real estate, or residential services is strongly preferred.
• 1–3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills.
• Ability to remain calm and efficient under pressure.
• Familiarity with CRM systems and basic Microsoft Office tools.
• High level of professionalism and attention to detail.
• Bilingual skills may be an advantage depending on the client’s needs.