Construction Customer Experience Specialist

Hilti Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading construction innovation firm in Dubai seeks a Customer Service Representative to deliver exceptional support. The role involves managing customer interactions, resolving complaints, and ensuring accurate data management using SAP. Ideal candidates will hold a Bachelor's degree, possess 2-3 years of customer service experience, and have strong communication and problem-solving skills. The company values growth, inclusivity, and work-life balance, offering competitive salary and career advancement opportunities.

Benefits

Competitive salary

Industry-leading bonus structure

Fast-track career growth

Strong work-life balance

Qualifications

• 2-3 years of customer service experience in a fast-paced environment.
• Strong computer skills, ideally in SAP and CRM systems.
• Excellent telephone manner and commitment to customer satisfaction.

Responsibilities

• Manage all customer contacts via email, chat, and voice.
• Handle customer complaints aiming for First Contact Resolution.
• Ensure accuracy in entering and maintaining customer data in SAP.

Skills

Customer service experience

Problem-solving skills

Communication skills

Team-oriented mindset

Proficiency in English

Education

Bachelor’s Degree

Tools

SAP

CRM systems

Genesys

Job description

A leading construction innovation firm in Dubai seeks a Customer Service Representative to deliver exceptional support. The role involves managing customer interactions, resolving complaints, and ensuring accurate data management using SAP. Ideal candidates will hold a Bachelor's degree, possess 2-3 years of customer service experience, and have strong communication and problem-solving skills. The company values growth, inclusivity, and work-life balance, offering competitive salary and career advancement opportunities.