Spa Guest Concierge & Reservations Lead

Dubai Holding LLC; Dubai; On-site; AED 96,000 - 160,000; Full time

Benefits offered by this job

Tax-free salary

Hotel discounts across properties

Health care package

Flight allowance

Life insurance

Incentives and other benefits

Job summary

Jumeirah Zabeel Saray in Dubai is seeking a Guest Services Executive for the Talise Ottoman Spa. You will welcome guests, handle calls and emails, assist with reservations and guide guests to services and locations within the spa and hotel.

The ideal candidate has at least two years in hospitality or guest services, cash handling experience, and knowledge of spa operations; multilingual skills are preferred. The role offers a tax-free salary and extensive hotel benefits.

Qualifications

• Minimum two years' experience in hospitality or guest service-related work.
• Minimum of two years of experience in retail/cash handling.
• Spa environment experience preferred.
• Experience working with B4T and Opera preferred but not required.
• Retail, customer service and POS system experience.
• Highschool diploma or general education in Business Administration preferred.
• Bachelor's degree in any related field.
• Proficient in additional languages (Preferred: Read/Write/Speak - Russian, German, French or Arabic).

Responsibilities

• Welcome guests, greet guests and members, explain and up sell the facilities and services available.
• Answer incoming phone calls within 3 rings and emails professionally, ensuring prompt responses and adherence to communication standards
• Deliver friendly, personalized service to guests, anticipating their needs and offering assistance as required.
• Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
• Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
• Maintain thorough knowledge of all facilities, products, services, and programs in your respective domain, such as the Spa and the Hotel.
• Record in appropriate logbook any guest requests, complaints or engineering requests.
• Process payments securely and accurately through cash, credit, or debit cards.
• Protect guest privacy by ensuring that no personal information is shared with anyone.
• Address and resolve guest complaints promptly, ensuring their concerns are heard and followed up on.
• Follow departmental policies, procedures, and safety standards to ensure high-quality service and a safe environment.

Job description

Jumeirah Zabeel Saray in Dubai is seeking a Guest Services Executive for the Talise Ottoman Spa. You will welcome guests, handle calls and emails, assist with reservations and guide guests to services and locations within the spa and hotel.

The ideal candidate has at least two years in hospitality or guest services, cash handling experience, and knowledge of spa operations; multilingual skills are preferred. The role offers a tax-free salary and extensive hotel benefits.