Concierge Front Desk Pro: Guest Services Specialist

Minor International; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Minor International in Abu Dhabi invites an experienced Front Office Concierge to deliver exceptional guest services. You will handle check-ins/outs, answer inquiries, process charges, and coordinate with departments to ensure guest satisfaction.

Ideal candidates have at least 3 years of hotel front office experience, fluent English (Arabic a plus), and strong communication and teamwork skills. This role requires flexibility to work weekends and holidays and a professional appearance.

Qualifications

• Minimum 3 years experience in hotel front office operations.
• Fluency in English required; Arabic language skills a plus.
• Gender preference: male.
• Proficiency in MS Office and Wishnet PMS.
• Flexibility to work weekends and holidays.

Responsibilities

• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Skills

Customer service

Communication

Teamwork

Adaptability

Conflict resolution

Tools

Wishnet PMS

MS Office

Job description

Minor International in Abu Dhabi invites an experienced Front Office Concierge to deliver exceptional guest services. You will handle check-ins/outs, answer inquiries, process charges, and coordinate with departments to ensure guest satisfaction.

Ideal candidates have at least 3 years of hotel front office experience, fluent English (Arabic a plus), and strong communication and teamwork skills. This role requires flexibility to work weekends and holidays and a professional appearance.