Concierge & Guest Services Supervisor

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 75,000; Full time

Job summary

AccorHotel in Abu Dhabi is seeking a full-time Front Office Guest Relations staff to assist guests with inquiries, manage messages and keys, and coordinate with airport retailers. You will attend shift briefings and maintain up-to-date information on local attractions and events.

Requires Diploma in Tourism / Hospitality Management, at least 1 year of experience, excellent English reading/writing/oral skills; multilingual abilities are a plus.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak other languages; basic knowledge of local languages is a plus.

Responsibilities

• Assist guests with all hotel and non-hotel inquiries.
• Attend shift briefings to align on hotel activities.
• Coordinate with airport retailers and service providers.
• Provide local area information including directions to key points of interests, restaurants, theatres, shopping and events.
• Maintain forms and brochures per operating standards.
• Consult Log Book for information/requests left by outgoing shift.
• Manage guests mails, messages, courier services and parcel post as requested by guests.
• Maintain order and security of guests keys and other selected keys kept in Front Office ensuring key issue policy is followed.
• Receive telephone calls and take messages for guests who are out.

Skills

English proficiency

Multilingual

Education

Diploma in Tourism / Hospitality Management

Job description

AccorHotel in Abu Dhabi is seeking a full-time Front Office Guest Relations staff to assist guests with inquiries, manage messages and keys, and coordinate with airport retailers. You will attend shift briefings and maintain up-to-date information on local attractions and events.

Requires Diploma in Tourism / Hospitality Management, at least 1 year of experience, excellent English reading/writing/oral skills; multilingual abilities are a plus.