Front Desk Agent: Elevate Luxury Guest Experiences

FIVE Hotels and Resorts; Dubai; On-site; AED 17,000 - 21,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a Front Desk Agent to join our Front Office Team. You will deliver exceptional experiences across our award-winning lifestyle destinations, greeting guests, handling check-ins and check-outs, and resolving queries with a FIVE-styled approach.

The ideal candidate has 1–2 years in a similar role, strong English communication, and familiarity with Opera PMS. A proactive, guest-centric attitude and the ability to Upsell services will be valued in a

Qualifications

• 1–2 years in a front desk or guest services role.
• Fluent English, additional languages preferred.
• Strong communication and guest relations skills.
• Knowledge of hotel systems and procedures.

Responsibilities

• Arrive on time and maintain a polished FIVE-Styled appearance.
• Greet guests, manage check-in/out, and answer inquiries.
• Upsell services and maintain high guest satisfaction.
• Log daily events and coordinate with reservations.

Skills

English fluency

Opera PMS

Excellent communication

Front desk experience

Tools

Opera PMS

Job description

FIVE Hotels and Resorts in Dubai is seeking a Front Desk Agent to join our Front Office Team. You will deliver exceptional experiences across our award-winning lifestyle destinations, greeting guests, handling check-ins and check-outs, and resolving queries with a FIVE-styled approach.

The ideal candidate has 1–2 years in a similar role, strong English communication, and familiarity with Opera PMS. A proactive, guest-centric attitude and the ability to Upsell services will be valued in a