Concierge Agent

FIVE Hotels and Resorts; Dubai; On-site; AED 20,000 - 24,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a Concierge Agent to deliver exceptional guest experiences at our luxury destinations. You will be the primary point of contact for guests, offering bespoke information, reservations, and tailored recommendations to ensure a sensational stay.

The ideal candidate has 1–2 years in a hotel environment, outstanding English communication, and a proactive, can-do attitude. Join a vibrant team and help uphold FIVE's renowned hospitality standards.

Qualifications

• 1–2 years in a hotel environment preferred.
• Excellent communication and energetic approach to guest engagement.
• Professional, polished appearance and FIVE-styled grooming standards.

Responsibilities

• Serve as the primary point of contact for guests, promptly addressing inquiries.
• Provide information, recommendations, and reservations tailored to guest preferences.
• Process and relay guest messages to ensure timely communication.
• Assist with luggage handling and lobby area upkeep to maintain standards.
• Support hotel services knowledge and liaise with other departments to upsell offerings.

Skills

Communication

Leadership

Organisational skills

Customer service

Job description

Dubai, United Arab Emirates | Posted on 08/17/2026

Are You Ready for a Daring Challengewith The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotelsand Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standardacross the Industry.

Join the FIVE Tribe - and Get Ready toMake Waves.

The Candidate

A Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.

Your Outgoing and Approachable Nature enables you toSeamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring thatTheir and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Concierge Agent will Empower you to deliver ExceptionalExperiences across our award-winning Lifestyle Destinations. Jump on Board andUnlock your Potential in a Buzzing Environment that will take your Career toNew Heights!

Compensation

• A fixed monthly salary ofAED 2,000offered as part of this exciting career opportunity.

What We’re Looking For

• A proventrack record of 1-2 years in a Hotel environment is an Advantage.
• Anelevated and energetic Conversationalist, engaging Guests with livelydiscussions and helpful suggestions.
• AWelcoming and Enthusiastic Energy that sets the tone for a Sensational GuestExperience.
• Ahands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• Exceptionalskills in Improving Customer Satisfaction, showcasing a commitment toIndustry-Leading Standards.
• 'FIVE-Styled’Visionary thinking by finding creative solutions, while taking Ownership forall duties and tasks assigned.
• SensationalTeamwork and Collaboration skills to work effectively within a group and acrossdepartments with Fellow ‘FIVERs.’
• Aprofessional, Insta-Worthy Appearance, always adhering to FIVE’s GroomingStandards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).

KeyResponsibilities

• Serves as the Primary Point of Contactfor Guests, efficiently and promptly attending to their Inquiries.
• Provides bespoke Information,Recommendations, and Reservation Services for an array of Guest Enquiries,ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experiencetailored to their preferences
• Efficiently processes and relays messagesfor Guests, ensuring seamless and timely Communication.
• Safely handles and stores Guest luggage,reflecting FIVE’s sensational Service Standards.
• Stays abreast of all Hotel Services,including daily VIP Requests and Special Events, delivering a CuratedExperience that exceeds Guest Expectations.
• Demonstrates an exceptional knowledge ofFIVE’s Offerings, Standards, and Compliances, maintaining FIVE’sindustry-leading reputation.
• Maintains orderliness and safety in theLobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.
• Upholds a clean, healthy, andsafety-conscious Working Environment.
• Operates Front-Of-House Equipment andProperty Management Systems in strict adherence to Policies and Procedures,ensuring a First-in-Class Service Experience.
• Adheres rigorously to Hotel Security,Fire Regulations, and all Health and Safety Legislations.
• Provides crucial support to theManagement in emergencies, embodying a bold and proactive approach to GuestCare.
• Maximise Room Occupancy and upsells thesensational Services and Facilities offered at FIVE.
• Collaborates with other departments, andacross our FIVE Tribe.

The Team

‘FIVERs’ are Cultured yet Chic,Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ andapply it to create Insta-Perfect Experiences for our Guests that keeps themComing Back for More. If you Dream of being surrounded byLike-Minded Individuals who share your Passion for Delivering UnforgettableMoments that last a Lifetime – then Look No Furtherand Unleash your Next-Level Potential.

An Equal Opportunity Employer

The FIVE Tribe represents over 70nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring aDiverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly,FIVE does not discriminate based on disability, race, age, sex, gender, sexualorientation, ethnicity, religion or belief, nationality, marital status, or anyother basis protected under national or local laws. Ranked 10th on the GreatWorkplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is morethan a group of people working together – it is a Family bonded by commonValues and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels andResorts

FIVE Hotels and Resorts prides itselfon being Disruptively Different and Daringly Unique. Our Growing Portfolio ofLavish Destinations are the epitome of Glamour and Experiential Luxury, andcurrently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurichand FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a teamwho Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’saward-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues.As part of the Accomplished FIVE Tribe, you will be part of a group of HighAchievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com