Commercial Manager

RSA Cold Chain; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

RSA Cold Chain is seeking a Commercial Manager – Business Development (Hunter) in the UAE. You will drive new customer acquisition in cold chain warehousing and 3PL, while also overseeing profitability of the existing portfolio through strategic pricing, contract management and account development.

You will build a strong sales pipeline, lead negotiations, and coordinate with Operations, Finance and Customer Service to onboard new clients and maintain service levels.

Qualifications

• 5–8 years of relevant experience in BD, sales or commercial roles within cold chain, warehousing, contract logistics or 3PL in the UAE.
• Proven success in acquiring new customers and achieving sales targets.
• Strong understanding of UAE and GCC cold chain and logistics markets.
• Experience in pricing, contract negotiation, margin management.
• Bachelor’s degree in Business, Logistics, Supply Chain or related field.
• Proficiency in Excel and PowerPoint; CRM such as HubSpot or Salesforce preferred.
• Valid UAE driving licence is mandatory.

Responsibilities

• Develop and execute a new business strategy to achieve customer acquisition, revenue and occupancy targets.
• Identify and win customers across food, retail, FMCG and other temperature-sensitive sectors.
• Build a strong sales pipeline and manage full sales cycle from prospecting to contract closure.
• Develop integrated warehousing, transport, distribution and value-added services.
• Prepare tailored proposals, quotations, tenders and RFQ responses.
• Lead pricing and contract negotiations to protect margins and define service terms.
• Manage customer and contract profitability, renewals and account expansion.
• Build senior customer relationships and conduct business reviews to address retention risks.
• Collaborate with Operations, Finance and Customer Service to ensure feasible commitments.
• Monitor market trends, competitor pricing and capacity to identify growth opportunities.
• Maintain CRM records and report on pipeline, revenue, margin, occupancy and retention.
• Mentor sales and customer service team members.

Skills

New business development

Sales

Negotiation

Strategic thinking

Account development

Education

Bachelor's degree in Business, Logistics, or related field

Tools

Excel

PowerPoint

CRM (HubSpot or Salesforce)

Job description

Commercial Manager – Business Development (Hunter)

Location: UAE |

We are seeking a commercially driven Commercial Manager – Business Development with a proven track record of winning new customers in cold chain warehousing, contract logistics or 3PL.

The primary focus is new business acquisition identifying, pursuing and closing opportunities for chilled, frozen and controlled-ambient warehousing, supported by temperature-controlled transport, distribution and value-added services.

The role also oversees the commercial performance of the existing customer portfolio, ensuring profitable growth through effective pricing, contract management, account development and retention.

Key Responsibilities

• Develop and execute a new business strategy to achieve customer acquisition, revenue and warehouse occupancy targets.
• Identify and win customers across food, retail, FMCG and other temperature-sensitive sectors.
• Build a strong sales pipeline and manage the full sales cycle, from prospecting and proposals to negotiation and contract closure.
• Develop integrated solutions combining warehousing, temperature-controlled transport, distribution and value-added services.
• Prepare tailored proposals, quotations, tenders and RFQ responses.
• Lead pricing and contract negotiations, protecting margins and ensuring clear service levels and commercial terms.
• Manage customer and contract profitability, renewals, rate reviews and account expansion.
• Build senior customer relationships, conduct business reviews and proactively address retention risks.
• Work closely with Operations, Finance and Customer Service to ensure commitments are operationally achievable and new customers are onboarded smoothly.
• Monitor market trends, competitor pricing and available warehouse capacity to identify growth opportunities.
• Maintain accurate CRM records and report on pipeline, new business, revenue, margin, occupancy and retention.
• Mentor sales and customer service team members.

What We Are Looking For

• 5–8 years of relevant experience in business development, sales or commercial roles within cold chain, warehousing, contract logistics or 3PL in the UAE.
• Demonstrated success in acquiring new customers and achieving or exceeding sales targets.
• Strong understanding of the UAE and GCC cold chain and logistics markets.
• Experience in pricing, contract negotiation, margin management and key account development.
• Sound understanding of warehouse operations and service models; exposure to temperature-controlled transport is an advantage.
• Confident communication, negotiation, presentation and proposal-writing skills.
• Ability to work independently, manage multiple opportunities and balance growth with profitability.
• Bachelor’s degree in Business, Logistics, Supply Chain Management or a related field.
• Proficiency in Excel and PowerPoint; CRM experience such as HubSpot or Salesforce is preferred.
• Valid UAE driving licence is mandatory.