Commercial Banking: Customer Experience & KYC Specialist

First Abu Dhabi Bank; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

First Abu Dhabi Bank is seeking a proactive customer support professional to assist Area Managers and Relationship Managers in growing the liabilities portfolio. You will handle inbound calls, coordinate with branches, and ensure timely responses to AML alerts and KYC requests.

The role emphasizes end-to-end process ownership for customer communications, adherence to SLAs, and collaboration with product managers. A graduate with banking knowledge and strong communication skills is preferred.

Qualifications

• Graduate with at least 3 years local market knowledge in retail banking products and services.
• Sound compliance ops or product or sales governance background.
• Customer-obsessed change-focused pragmatist.
• Good communication and interpersonal skills.

Responsibilities

• Support the Area Manager and Relationship Managers to grow liabilities portfolio.
• Handle customer queries and ensure resolution within defined SLA.
• Coordinate with internal stakeholders for KYC and AML monitoring.
• Onboard customers and manage documentation as required.
• Assist with customer communication processes end-to-end.

Skills

Customer service

Communication

Interpersonal skills

Change management

Education

Bachelor's degree

Job description

First Abu Dhabi Bank is seeking a proactive customer support professional to assist Area Managers and Relationship Managers in growing the liabilities portfolio. You will handle inbound calls, coordinate with branches, and ensure timely responses to AML alerts and KYC requests.

The role emphasizes end-to-end process ownership for customer communications, adherence to SLAs, and collaboration with product managers. A graduate with banking knowledge and strong communication skills is preferred.