Banking Customer Experience Specialist

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a Customer Service professional in Dubai to provide product and service information, resolve issues, and ensure high-quality customer experiences. The role emphasizes confidentiality and adherence to bank policies while delivering end-to-end solutions.

Ideal candidates have 0–2 years in banking, strong communication in English and Arabic, and a customer-centric mindset to uphold FAB’s standards and integrity.

Qualifications

• Minimum qualifications: High School.
• Minimum experience: 0–2 years in banking sector.
• Key attributes: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, and strong English & Arabic communication.

Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to satisfaction within defined authority limits.
• Recommend potential products or services by collecting customer information and analyzing needs.
• Ensure quality of inbound/outbound calls by meeting service standards and satisfaction scores.
• Assist in generating new leads and upsell FAB products.
• Maintain customer records and history via service requests/complaints.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Documentation Skills

Listening

Phone Skills

Education

High School

Job description

First Abu Dhabi Bank (FAB) is seeking a Customer Service professional in Dubai to provide product and service information, resolve issues, and ensure high-quality customer experiences. The role emphasizes confidentiality and adherence to bank policies while delivering end-to-end solutions.

Ideal candidates have 0–2 years in banking, strong communication in English and Arabic, and a customer-centric mindset to uphold FAB’s standards and integrity.