Assistant Director of Sales - Groups & Events

Kempinski Hotel; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Kempinski Hotel in Dubai seeks an experienced Groups & Events professional to support the sales team and assist the Director in managing the department. You will coordinate group and event requests, respond to inquiries quickly, and help maximize bookings and revenue through upselling and cross-selling within Kempinski properties.

Responsibilities include attending meetings, conducting site inspections, and ensuring smooth handovers to the Event Manager.

Qualifications

• College Degree in Hospitality required
• 3+ years in luxury hotels preferred or required
• Experience in Groups & Events management, Reservations or Sales preferred
• Strong leadership and analytical skills; ability to adapt to a changing market; revenue-focused mindset
• Strong computer skills including Microsoft Office and Opera/Sales & Catering systems

Responsibilities

• Assist the Groups and Events sales team and other sales members as needed
• Support the Director of Groups and Events in department management
• Attend meetings and client events in the Director's absence
• Coordinate event and group requests (RFPs, leads) with supervisor guidance
• Handle enquiries within 5 business hours
• Apply Kempinski MICE SOPs from enquiry to contracting
• Maximize use of Meeting and Conference Rooms
• Conduct site inspections with potential MICE clients
• Realize upsell opportunities to meet revenue targets
• Enter and maintain requests in Opera S&C system
• Create activities to maintain bookings
• Generate proposals and contracts and follow up within 24 hours
• Coordinate handovers to Event Manager/Groups & Events Coordinator
• Introduce Event Manager to clients and conduct post-event exit interviews
• Cross-sell to other Kempinski/GHA hotels; monitor competition
• Review monthly results and adjust activities to grow market share and revenue
• Maintain LOS CAN and UNC business; perform other duties as assigned

Skills

Leadership

Analytical thinking

Revenue-driven

Proactive

Adaptability

Education

College degree in Hospitality

Tools

Microsoft Excel

PowerPoint

Word

Micros Fidelio Opera

Sales & Catering

Job description

Responsibilities

• Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested
• Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events
• Attend meetings and client events in the absence of and or instead of the Director of Groups and Events
• Direct receipt qualification and coordination of event amp group requests incl leads RFPs etc defined by her his direct supervisor
• Handle requests according to the relevant standards within a maximum of 5 business hours of its receipt
• Apply the Kempinski MICE SOP s from Group Enquiry to Contracting
• Ensure the ideal and most effective utilization of the Meeting and Conference Rooms
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department
• Realize up sell possibilities to meet and surpass Group amp Event budget goals
• Thoroughly input supervise and maintain the requests in the Opera S amp C System according to the data input standards
• Create activities to ensure ongoing maintenance of bookings
• Generate proper proposals and contracts
• Follow up on sent out proposals within 24 hours 1 working day to ensure the client has received the information and to clarify possible questions and issues
• Handle the enquiries until conversion to definite bookings including negotiation contracting and site inspection before handing over to the Event Manager or to the Groups amp Events Coordinator
• Ensure a proper handover of the converted business to the Event Manager Groups amp Events Coordinator with all relevant information forwarded
• Introduce the Event Manager Groups amp Events Coordinator to the client
• Conduct Exit Interviews with important customer after their event asking for future business
• Cross-sell to other hotels within the Kempinski Group and GHA
• Regular competition checks
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue
• Properly maintain LOS CAN and UNC business
• Further administrative tasks and other possible assigned duties
• Perform any other duties as assigned to them by management
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Qualifications

College Degree in Hospitality required Previous experience of at least three 3 years in luxury hotels is required Previous experience in Groups amp Events management Reservations or Sales preferred Relevant experience in Groups amp Events management Strong leadership and analytical skills Ability to quickly adapt to a constantly changing market with a revenue positive effect Be proactive in achieving Event amp Group revenue goals Analytical approach to problem solving and demonstrated ability to think outside of the box Strong computer skills including Microsoft Office Excel PowerPoint Word Micros Fidelio Opera and Sales amp Catering

College Degree in Hospitality required. Previous experience of at least three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred. Relevant experience in Groups & Events management. Strong leadership and analytical skills Ability to quickly adapt to a constantly changing market with a revenue positive effect Be proactive in achieving Event & Group revenue goals Analytical approach to problem solving and demonstrated ability to think outside of the box Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) Micros Fidelio Opera and Sales & Catering