Club Lounge Receptionist

InterContinental Hotels Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Club Lounge Receptionist to deliver exceptional guest service in the Club InterContinental Lounge. The role involves managing guest check-ins, ensuring personalized service and handling inquiries. Ideal candidates will have previous experience in a luxury hotel front office or guest relations, excellent communication skills, and attention to detail. Working flexible shifts is essential. Join our team to contribute to an inclusive workplace culture and enjoy competitive benefits.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• Previous experience in Front Office or Guest Relations within a luxury hotel environment.
• Professional appearance with a polished demeanor.
• Ability to work flexible shifts, including weekends.

Responsibilities

• Welcome Club InterContinental guests with warmth and professionalism.
• Manage check-in and check-out processes for Club guests.
• Ensure guest preferences and VIP amenities are arranged.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Guest-centric mindset

Fluency in English

Tools

Opera or similar PMS

Job description

At InterContinental Abu Dhabi, we take pride in delivering personalized, elevated experiences to our most valued guests. We are currently seeking a refined and service-driven Club Lounge Receptionistto join our Front Office team and provide exceptional service within our exclusive Club InterContinental Lounge.

The Club Lounge Receptionist is responsible for delivering a seamless, personalized, and discreet service experience to Club guests, ensuring comfort, exclusivity, and attention to detail from arrival to departure.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Welcome Club InterContinental guests with warmth and professionalism
• Manage check-in and check-out processes for Club guests where applicable
• Ensure all guest preferences, special requests, and VIP amenities are arranged and followed up
• Act as the main point of contact for Club Lounge guests, handling inquiries and resolving concerns promptly
• Coordinate closely with Front Office, Food & Beverage, Housekeeping, and Concierge teams
• Maintain accurate guest profiles and records in the system
• Promote Club Lounge offerings, hotel facilities, and services
• Ensure the Club Lounge is maintained to the highest standards of cleanliness, presentation, and luxury
• Adhere to InterContinental brand standards, grooming, and service excellence at all times

What we need from you:

• Previous experience in Front Office, Guest Relations, or Club Lounge within a luxury hotel environment
• Excellent communication and interpersonal skills
• Strong attention to detail and a guest-centric mindset
• Professional appearance with a polished and courteous demeanor
• Ability to work flexible shifts, including weekends and public holidays
• Fluency in English is required; additional languages are an advantage
• Knowledge of Opera or similar PMS is preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.