Clinic Secretary

essute; Dubai; Sur place; AED 67 000 - 100 000; Plein temps

Résumé du poste

ZCREATIX is seeking a Clinic Reception / Administrative Assistant in Dubai to warmly welcome patients, manage appointments, and support billing and recordkeeping. The role emphasizes confidentiality and seamless coordination with medical staff in a fast-paced healthcare setting.

Qualifications include a healthcare/admin qualification and at least 2 years of clinic experience, with strong MS Office skills and excellent communication.

Qualifications

• A technical or university-level qualification in Administration or healthcare administration.
• At least 2 years of experience in reception, office administration, or a similar role in a clinic or healthcare setting.
• Strong working knowledge of Microsoft Office and scheduling/document management systems.

Responsabilités

• Welcome patients at the clinic reception and respond to inquiries.
• Arrange medical appointments, follow-ups, examinations, and procedures.
• Maintain doctors' schedules and coordinate appointment changes and reminders.
• Manage patient files and ensure confidentiality of medical records.

Connaissances

Customer service

Communication

Organization

Time management

Confidentiality

Formation

Administrative/Healthcare qualification

Outils

Microsoft Office

Description du poste

Job Description

• Welcome patients at the clinic reception, provide courteous assistance, answer telephone calls, and respond to general inquiries about clinic services.
• Arrange medical appointments, follow-up visits, examinations, and diagnostic procedures based on patient needs and the availability of doctors and specialists.
• Maintain doctors' schedules, confirm upcoming appointments, and contact patients regarding appointment changes, reminders, or attendance when necessary.
• Receive, update, organize, and securely maintain patient files, medical records, and other administrative documents while ensuring confidentiality.
• Prepare routine reports, forms, internal correspondence, and other documents required for the clinic's daily administrative activities.
• Handle incoming and outgoing communications related to patient appointments, medical services, and general clinic operations.
• Assist in organizing meetings by coordinating schedules, preparing relevant documents, and following up on assigned tasks.
• Support purchasing and supply management by monitoring stationery, administrative materials, and other routine clinic supplies.
• Assist with billing activities by preparing invoices, receipts, and payment records, and following up on payments from patients and insurance providers.
• Maintain petty cash records and process small operational expenses according to established financial procedures.
• Keep patient and administrative information accurate and up to date, ensuring sensitive records are handled responsibly and shared only with authorized personnel.

Job Details Experience

• A technical or university-level qualification in Administration, Executive Secretarial Studies, Administrative Nursing, Healthcare Administration, or a related field.
• At least 2 years of experience in reception, office administration, or a similar position, preferably in a clinic, hospital, or healthcare facility.
• Good working knowledge of Microsoft Office and the ability to use computer systems for scheduling, documentation, and record management.
• Strong written and verbal communication skills, with a professional approach to interacting with patients, doctors, and colleagues.
• Excellent organizational and time management abilities, with the capacity to handle multiple duties and meet daily deadlines.
• Good customer service skills and a calm, helpful attitude when responding to patient questions and managing appointment changes.
• High attention to detail when maintaining medical records, preparing documents, and handling billing information.
• A responsible and patient-focused approach, with the ability to protect confidential information and follow clinic procedures.
• Ability to coordinate routine administrative, financial, and logistical tasks while supporting the smooth daily operation of the clinic.

About Company:ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.