Patient Admin Executive

NMC Healthcare; Sharjah; Vor Ort; AED 67.000 - 112.000; Vollzeit

Zusammenfassung

Careers at UAE is seeking a Patient Admin Executive to greet patients, manage appointments, and support clinic operations. The role focuses on delivering high levels of service, coordinating with doctors and staff, and maintaining a smooth reception experience for patients and visitors.

The candidate should have a Bachelor degree and 1–2 years of relevant experience, with strong communication and organizational skills to handle enquiries, bookings, and insurance-related tasks.

Qualifikationen

• Bachelor degree preferred.
• Minimum 1-2 years in a similar organization.

Aufgaben

• Greet visitors and patients, determine their needs and guide them accordingly.
• Answer queries and provide information directly to the person or on the telephone.
• Carry out relevant tasks & assignments as required by supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff to create a harmonious work atmosphere.
• Book appointments and follow up appointments according to patient requests.
• Quote for products and services.
• Ensure cleanliness of the reception area with adequate supplies.
• Ensure appointment schedules are adhered to with minimal waiting times.
• Call patients when doctor is late or has an emergency and reschedule accordingly.
• Frequent inspection for cleanliness of lobby, reception, concierge and clinic entrance.
• Handle patient complaints timely and seek supervisor assistance if unresolved.
• Report to shift on time and be flexible to move to another area as needed.
• Update the shift checklist and ensure all tasks are completed.
• Follow up on pending cancellations of registrations.
• Be updated about accepted insurance cards in the Clinic.

Ausbildung

Bachelor degree

Jobbeschreibung

Patient Admin Executive

Job Description

The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.

Responsibilities

• To greet visitors and patients, determine their needs and guide them accordingly
• To answer queries and to provide information directly to the person or on the telephone
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic
• Book appointments and follow up appointments according to the patient request
• Quote for products and services
• Ensure proper cleanness of the reception with an adequate supplies/stationary items
• Ensure appointment schedules are adhered to with minimal or no waiting times
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed
• Follow up on all the pending cancellations of registrations
• Be updated about the accepted insurance cards in the Clinic

Qualifications

Any Bachelor degree preferred

Minimum 1-2 year in a similar organization