CLINIC OPERATIONS MANAGER

Kent Healthcare; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Kent Healthcare in Dubai is seeking a hands-on Clinic Operations Manager to bring structure to daily operations, build an accountable team and help the Mankhool clinic grow.

You will lead morning briefings, resolve patient concerns and review clinic performance with equal attention to each area.

This role requires experience managing a healthcare facility in the UAE, with a calm, practical approach to problem-solving and a focus on service quality.

Qualifications

• Experience managing a UAE clinic or healthcare facility.
• Track record of improving service quality and efficiency.
• Familiar with clinic systems and financial reporting.

Responsibilities

• Keep appointments, rosters, patient flow and facilities running smoothly.
• Improve patient experience from enquiry to follow-up.
• Lead and coach front-office and support teams with clinicians.
• Enhance conversion, attendance, capacity utilisation and revenue while respecting patient needs.
• Maintain SOPs, reporting accuracy, and billing readiness for healthcare requirements.

Skills

Clinic operations

Team leadership

Performance dashboards

Communication

Job description

WE’RE HIRING | CLINIC OPERATIONS MANAGER

Kent Healthcare | Mankhool, Dubai

Kent Healthcare is looking for a hands‑on clinic operations manager who can bring structure to everyday operations, build an accountable team and help our Mankhool clinic grow.

This role is for someone who is comfortable leading the morning briefing, resolving a patient concern and reviewing clinic performance—with equal attention to each.

What you’ll take ownership of

• Clinic operations: Keep appointments, staff rosters, patient flow, facilities and daily coordination running smoothly.
• Patient experience: Strengthen service standards from the first enquiry through appointment booking, visits and follow-up.
• Team leadership: Set clear responsibilities, coach front‑office and support teams, and work closely with clinicians.
• Business performance: Improve enquiry-to-appointment conversion, attendance, capacity utilisation and revenue performance while respecting clinical decisions and patient needs.
• Operational discipline: Maintain SOPs, accurate reporting, billing coordination and readiness for applicable healthcare requirements.

What we’re looking for

• Demonstrated experience managing a clinic or healthcare facility in the UAE.
• A track record of improving service quality, team performance and operational efficiency.
• Confidence working with clinic systems, performance dashboards and financial reports.
• Strong communication, sound judgement and a calm, practical approach to problem‑solving.
• Experience in physiotherapy, rehabilitation or multidisciplinary outpatient care would be an advantage.

You’ll succeed here if you notice what needs fixing, bring people together and follow through.

Ready to take ownership?