Clinic Manager

Skills Hub Recruitment Solutions; Abu Dhabi; On-site; AED 279,000 - 390,600; Full time

Job summary

A healthcare recruitment agency is searching for a Clinic Manager for a primary healthcare facility in Abu Dhabi. The role requires overseeing operational, financial, and clinical aspects, ensuring compliance with local regulations while fostering a positive work environment. Candidates must have 3-5 years of experience in healthcare administration and be knowledgeable about JAWDA and TASNEEF standards. Strong leadership skills and bilingual proficiency in English and Arabic are essential.

Qualifications

• 3-5 years of experience in healthcare management, preferably in Abu Dhabi.
• In-depth understanding of JAWDA, TASNEEF, and HAAD regulations.
• Experience with healthcare facility audits and quality assessments.

Responsibilities

• Oversee operational, financial, and clinical aspects of the clinic.
• Lead recruitment, training, and supervision of all clinic staff.
• Ensure compliance with healthcare regulations and standards.
• Monitor patient satisfaction and implement quality improvement initiatives.

Skills

Leadership capabilities

Communication skills in English and Arabic

Problem-solving abilities

Knowledge of local regulations

Proficiency in healthcare management software

Multicultural competence

Education

Bachelor's degree in Healthcare Administration

Master's degree preferred

Tools

Electronic health record (EHR) systems

Job description

Overview

The Clinic Manager for a primary healthcare facility in Abu Dhabi will play a key role in overseeing the operational, financial, and clinical aspects of the clinic, ensuring the delivery of high-quality care in compliance with local regulations and healthcare standards, including JAWDA and TASNEEF. This position requires a dynamic leader with excellent organizational skills, in-depth knowledge of regional healthcare regulations, and the ability to foster a positive work environment for staff while ensuring the clinic runs efficiently and effectively.

Responsibilities

• Staff Management:
  • Lead recruitment, training, and supervision of all clinic staff, ensuring adherence to local hiring and employment regulations.
  • Conduct regular performance appraisals, providing constructive feedback and development opportunities.
  • Develop, manage, and adjust staff schedules to ensure optimal clinic coverage and operational efficiency.
  • Oversee the delivery of high-quality patient care services in line with JAWDA, TASNEEF, and other relevant standards.
  • Address patient inquiries, concerns, and complaints with cultural sensitivity and professionalism.
  • Monitor patient satisfaction levels, identifying areas for improvement and implementing strategies to enhance the patient experience.
• Administrative Management:
  • Oversee clinic finances, including budgeting, billing, and revenue collection, ensuring compliance with UAE healthcare regulations.
  • Ensure accurate and up-to-date patient records, in compliance with local data protection laws.
  • Liaise with insurance providers for claim processing and verification of patient coverage.
• Facility Management:
  • Ensure the clinic meets JAWDA and TASNEEF standards for safety, cleanliness, accessibility, and overall environment.
  • Manage medical supply and equipment inventory, ensuring compliance with local import and safety regulations.
  • Oversee facility maintenance and repairs in accordance with local building codes and regulations.
• Regulatory Compliance:
  • Stay informed on updates to local healthcare regulations, accreditation requirements, and industry standards in Abu Dhabi.
  • Ensure clinic operations comply with licensing, health, and safety regulations.
  • Implement and enforce policies that safeguard patient confidentiality and comply with UAE privacy laws.
• Quality Improvement:
  • Monitor clinic performance metrics and identify opportunities for operational and clinical improvements.
  • Develop and implement quality improvement initiatives in line with JAWDA and TASNEEF guidelines.
  • Foster a culture of continuous learning and professional development, supporting staff training and growth.
• Collaboration and Coordination:
  • Collaborate with physicians, nurses, and other healthcare professionals to ensure seamless patient care.
  • Build strong relationships with external stakeholders, including regulatory bodies and health authorities, to maintain compliance with evolving healthcare standards and regulations.

Requirements

• Education: Bachelors degree in Healthcare Administration, Business Administration, or a related field (Masters degree preferred).
• Experience: At least 3-5 years of experience in healthcare management, with a strong background in primary healthcare administration in Abu Dhabi, UAE.
• Local Regulations Knowledge: In-depth understanding of JAWDA, TASNEEF, HAAD regulations, and other UAE healthcare standards.
• Audit Experience: Experience with healthcare facility audits and quality assessments is highly desirable.
• Leadership Skills: Proven leadership capabilities, including team building, staff motivation, and navigating cultural diversity.
• Communication: Excellent written and verbal communication skills in English and Arabic.
• Technical Skills: Proficiency in healthcare management software and electronic health record (EHR) systems.
• Problem-Solving: Strong analytical, decision-making, and problem-solving abilities, particularly in high-pressure situations.
• Multicultural Competence: Ability to work effectively in a fast-paced, multicultural healthcare environment.