Patient Experience Specialist (Healthcare Admin)

Mediclinic International; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Mediclinic Dubai Mall in Dubai, United Arab Emirates seeks a Patient Administrator to enhance patient care by efficiently performing administrative tasks. You will manage appointment scheduling and registration, handle medical insurance processes, and oversee billing while ensuring high standards of customer service.

Ideal candidates have a Grade 12, plus a diploma or bachelor’s degree in medical science or finance, and 2–3 years in customer services, preferably in healthcare, with MS Office and

Qualifications

• Completed secondary education (Grade 12) is required.
• Desirable tertiary diploma or bachelor’s degree in medical science or finance/accounting.
• 2-3 years in a customer services role, preferably healthcare.
• Experience in a contact centre or healthcare environment is preferred.
• Proficient with MS Office and CRM software; knowledgeable in hospital information systems.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up procedures.
• Maintain high quality patient service and customer care.

Skills

Computer literacy

CRM software

Hospital information systems

Policies & emergency codes

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma or Bachelor’s degree in medical science or finance

Tools

MS Office

CRM software

Job description

Mediclinic Dubai Mall in Dubai, United Arab Emirates seeks a Patient Administrator to enhance patient care by efficiently performing administrative tasks. You will manage appointment scheduling and registration, handle medical insurance processes, and oversee billing while ensuring high standards of customer service.

Ideal candidates have a Grade 12, plus a diploma or bachelor’s degree in medical science or finance, and 2–3 years in customer services, preferably in healthcare, with MS Office and