Care Coordinator

Mediclinic International; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

Mediclinic City Hospital in Dubai seeks a Care Coordinator to support patients across their care journey by coordinating appointments, communicating with multidisciplinary teams and guiding patients through non-clinical support avenues. The role emphasizes timely follow-up, documentation accuracy and a patient-centred experience.

The candidate should hold a Bachelor’s Degree in Nursing and have 2–3 years in healthcare or patient-facing admin roles, with proficiency in English and basic Arabic.

Qualifications

• Bachelor's Degree in Nursing is required.
• 2–3 years of healthcare or patient-facing admin experience.
• Experience coordinating with clinical and admin stakeholders to support patient services.
• Basic Arabic and strong English communication required.
• Knowledge of patient safety standards and healthcare terminology.

Responsibilities

• Patient navigation and appointment coordination.
• Patient communication and response management.
• Patient education, guidance and support.
• Patient experience and care coordination.
• Documentation and information management.

Skills

Basic Arabic

English proficiency

Patient communication

EHR knowledge

Empathy

Team collaboration

Customer service

Medical terminology

Listening skills

Emotional intelligence

Education

Bachelor's Degree in Nursing

Tools

EHR systems

RCM software

Job description

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Closing date: 15/10/2026
Number of positions: 1
Reference number: 74451
Workplace Type:

Mediclinic City Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

The Care Coordinator plays a key role in supporting patients throughout their care journey within the assigned unit or program by coordinating appointments and services, ensuring timely follow-up, facilitating communication between patients and multidisciplinary teams, and supporting continuity of care. The role provides patients with appropriate information, guidance and non-clinical support across relevant touchpoints while ensuring a culturally sensitive, confidential and patient-centred experience. The Care Coordinator works closely with clinical and administrative teams to facilitate an organised patient pathway, maintain accurate documentation and proactively address coordination requirements that may affect the patient's experience or progression of care within the assigned unit or program.

KEY RESPONSIBILITY AREAS

KEY RESPONSIBILITY AREAS

• 1 Patient Navigation and Appointment Coordination
• 2 Patient Communication and Response Management
• 3 Patient Education, Guidance and Support
• 4 Patient Experience and Care Coordination
• 5 Documentation and Information Management

REQUIRED EDUCATION

Bachelor's Degree in Nursing

REQUIRED EXPERIENCE

2–3 years of experience in healthcare or patient-facing administrative roles.

• Experience in appointment coordination, patient interaction or front-line clinical/healthcare operations.
• Experience supporting patients through appointments, investigations, procedures, follow-ups or other stages of a care pathway.
• Experience coordinating with clinical and administrative stakeholders to facilitate patient services.

DESIRED EXPERIENCE

• Previous experience in a care coordination, patient navigation or patient services role.
• Experience relevant to the assigned unit or program is highly desirable.
• Experience handling multi-channel patient communications.
• Experience working with multidisciplinary healthcare teams.
• Experience supporting patients through multi stage or complex care pathways.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Basic Arabic language skills
• Comprehensive knowledge of patient safety standards
• Demonstrate sound proficiency in the English language (written and verbal)
• Ability to communicate effectively and professionally with clients / patients and colleagues
• Client service and related management principles
• Client Service Orientation
• Medical terminology and procedures
• Key understanding of the key requirements and demands for the Electronic Healthcare Record (EHR), Revenue Cycle Management (RCM)
• Active listening and learning
• Emotional Intelligence and Empathy
• Collaboration within a multidisciplinary environment

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.