Client Services Ambassador - Emirati

Mediclinic; Dubai; Presencial; AED 67 000 - 100 000; Tempo integral

Resumo da oferta

Mediclinic Deira in Dubai is seeking a Patient Administrator to enhance patient care by efficiently handling appointment scheduling, registration, and related insurance tasks. The role requires strong IT skills, familiarity with hospital information systems, and knowledge of medical terminology.

The candidate should have 2–3 years of customer service experience, preferably in healthcare, with strong numerical literacy and the ability to manage cash handling and billing processes.

Qualificações

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Responsabilidades

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Conhecimentos

Computer literacy / MS Office

CRM software

Hospital information systems

Company policies / emergency codes

Medical insurance terminologies

Medical terminology

Numerical literacy

Patient scheduling & registration

Formação académica

Secondary education (Grade 12)

Diploma or Bachelor's in medical science/finance/accounting

Descrição da oferta de emprego

Choose how often (in days) you want to receive a notification:

Closing date: 05/11/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 75066
Workplace Type:

Mediclinic Deira| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes