Client Services & Administration Specialist

Lyrahealth; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Lyra Health in Dubai is hiring an Administrative Support specialist to back the key account management team. You will handle client documents, onboarding, reports, and invoice processing, keeping data accurate and processes efficient.

This role requires strong CRM familiarity, Excel and Canva skills, excellent organization, and the ability to communicate clearly in a fast-paced environment while upholding Lyra's commitment to wellbeing.

Qualifications

• Previous strong experience in client services, administrative support, or a similar role is an advantage.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
• Flexibility to adapt to changing priorities and business needs
• Advanced proficiency in Excel and Adobe
• Knowledge of Canva
• Strong organizational and time management skills
• Excellent attention to detail
• Ability to work effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Proactive attitude and willingness to learn
• Passionate about wellbeing

Responsibilities

• Provide administrative support to key account managers
• Create and maintain support documents for client requests
• Assist in the preparation of presentations, reports, and proposals for client meetings
• Support the onboarding process for new clients
• Keep databases up to date with accurate information
• Generate monthly client reports and ensure their accuracy
• Identify and rectify any program errors or inconsistencies
• Collaborate with the team to streamline processes and improve efficiency
• Manage invoices, ensuring timely processing and accuracy
• Respond to client queries promptly and professionally
• Escalate complex or unresolved queries to the appropriate key account manager for further assistance

Skills

CRM software (Salesforce, HubSpot)

Excel

Adobe Acrobat/Adobe Suite

Canva

Time management

Attention to detail

Communication skills

Interpersonal skills

Proactive attitude

Adaptability

Wellbeing advocacy

Job description

Lyra Health in Dubai is hiring an Administrative Support specialist to back the key account management team. You will handle client documents, onboarding, reports, and invoice processing, keeping data accurate and processes efficient.

This role requires strong CRM familiarity, Excel and Canva skills, excellent organization, and the ability to communicate clearly in a fast-paced environment while upholding Lyra's commitment to wellbeing.