Customer Operations Coordinator — SaaS & EMR Support

Remotedxb; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Competitive Salary & Equity Package

Health Insurance (includes option with

401k

Paid Maternity/Paternity Leave (12 + 3

Flexible/unlimited PTO

Home Office Stipend

Job summary

Canvas Medical is seeking a customer-focused Support Specialist to join our team in Dubai. You will handle account unlocks, staff provisioning, and permission changes for customer organizations, and verify data state with read-only queries against client databases.

You will triage tickets from Slack, email, and web forms, categorize urgency and impact, and route complex issues to senior specialists with clear context.

Qualifications

• 1+ years in a support, operations, or customer-facing role.
• Basic familiarity with web applications and SaaS platforms.
• Strong written communication skills.
• Organized and process-oriented with good prioritization instincts.
• Willingness to learn SQL, REST APIs, and log analysis tools.

Responsibilities

• Handle account unlocks, staff provisioning, and permission changes for customer organizations.
• Verify data state using read-only queries against customer databases.
• Triage incoming tickets from Slack, email, and web forms using established runbooks.
• Categorize and prioritize tickets by urgency and impact.
• Route complex or technical issues to senior specialists with clear context.
• Build foundational knowledge of Canvas platform configuration and clinical workflows.
• Respond to straightforward customer inquiries with clear, empathetic communication.

Skills

Web apps

SaaS platforms

Written communication

Organization & prioritization

SQL

REST APIs

Log analysis

Tools

Log analysis tools

Job description

Canvas Medical is seeking a customer-focused Support Specialist to join our team in Dubai. You will handle account unlocks, staff provisioning, and permission changes for customer organizations, and verify data state with read-only queries against client databases.

You will triage tickets from Slack, email, and web forms, categorize urgency and impact, and route complex issues to senior specialists with clear context.