Studio Operations & Client Experience Coordinator

Dream Master Entertainment and events; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

Dream Master Entertainment and events is looking for a Studio Operations Client Experience Coordinator in Dubai. This role involves managing daily operations, including data entry, client records, and scheduling, to ensure smooth functioning in a dynamic environment.

The ideal candidate should have 3-4 years in admin or customer service, be proficient in Microsoft Office, and demonstrate strong attention to detail and communication skills. Growth-oriented individuals eager to advance are encouraged to apply.

Qualifications

• Minimum 3-4 years of experience in an operations, admin, or customer service role.
• Excellent command of Microsoft Office (Excel, Word, Outlook).
• Experience with studio, gym, or client management platforms is a strong advantage.
• Outstanding communication and interpersonal skills.
• Fluent in English (Arabic is a plus).

Responsibilities

• Manage all data entry, client records, waivers, and database accuracy.
• Handle class bookings, scheduling, and calendar management for coaches and students.
• Process payments, invoices, and financial transactions.
• Generate and maintain detailed reports on attendance, revenue, and client activity.
• Deliver exceptional customer service across all touchpoints.

Skills

Microsoft Office

Customer service

Data management

Attention to detail

Adaptability

Education

Bachelor's Degree

Tools

Studio management platforms

Job description

Studio Operations Client Experience Coordinator

Dubai Circus School is seeking a highly organized, tech-savvy, and customer-focused Studio Operations Client Experience Coordinator to be the backbone of our daily operations. This role is ideal for someone who thrives in a dynamic creative environment, is eager to grow, and takes pride in keeping everything running smoothly behind the scenes.

Key Responsibilities

• Manage all data entry, client records, waivers, and database accuracy through our studio management platform.
• Handle class bookings, scheduling, and calendar management for coaches and students.
• Process payments, invoices, and financial transactions with accuracy and confidentiality.
• Generate and maintain detailed reports on attendance, revenue, and client activity.
• Deliver exceptional customer service across all touchpoints in person, by phone, and via email.
• Maintain and uphold quality and service standards at all times.
• Manage the studio floor, coordinating between coaches, students, and management.
• Proficiently use Microsoft Excel, Word, and Office Suite for administrative and reporting tasks.
• Support new client onboarding, ensuring a seamless and welcoming experience.
• Cover sales duties and responsibilities in the absence of the designated sales team member, including lead follow-ups, converting inquiries, and promoting DCS programs and packages.

Qualifications

• Minimum 3-4 years of experience in an operations, admin, or customer service role.
• Excellent command of Microsoft Office (Excel, Word, Outlook).
• Experience with studio, gym, or client management platforms is a strong advantage.
• Strong attention to detail and commitment to data accuracy.
• Outstanding communication and interpersonal skills.
• A quick learner who adapts fast and embraces new tools and processes.
• Growth-oriented mindset - eager to take on new responsibilities and advance within the role.
• Fluent in English (Arabic is a plus).
• Ability to multitask and prioritize in a fast-paced environment.
• A Bachelor's Degree is an advantage.
• Positive, proactive attitude with a passion for delivering excellence.