Admin & Data Entry Officer

Client of AKS Prime Group; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

AKS Prime Group is hiring on behalf of an established UAE Tax Advisory firm for an Admin and Data Entry Officer role with Call Centre and Client Coordination duties. You will handle client calls in English and Arabic, perform data entry in CRM, and support document processing and email management.

The ideal candidate is organised, detail-focused, and proficient in Excel; experience with CRM systems, MS Word/Outlook, and file management is preferred.

Qualifications

• 1–2 years of experience in call centre, customer service, administration, data entry, front‑office or a similar role.
• Strong English and Arabic communication skills, both spoken and written.
• Proficient in Microsoft Excel with data entry, sorting, filtering, formulas and handling large datasets.
• Experience with CRM, ticketing or data-entry systems is advantageous.
• Experience working with online portals, document uploads and digital systems.

Responsibilities

• Handle inbound client calls professionally in English and Arabic.
• Understand client requirements and provide accurate information or direct queries to the appropriate team.
• Data entry and administration: update client and application information in CRM systems and trackers.
• Send professional emails for document requests, status updates and follow-ups.
• Log calls, emails and client interactions in the CRM on the same day and maintain organized records.
• Coordinate with internal teams to obtain updates and resolve client queries.

Skills

Bilingual English/Arabic

Data entry accuracy

CRM systems experience

MS Excel proficiency

Organizational skills

Communication skills (oral/written)

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM software

Job description

About the Role

We are hiring on behalf of one of our established and growing Tax Advisory companies in the UAE for an Admin amp Data Entry Officer Call Centre amp Client Coordination

This role is ideal for someone who is confident communicating with clients in English and Arabic highly organised and comfortable handling calls data entry CRM systems Excel trackers emails and document processing The role requires strong attention to detail accuracy and the ability to manage regular client follow-ups while coordinating with internal teams

Key Responsibilities

• Client Calls amp Follow-ups
• Handle inbound client calls professionally in English and Arabic
• Understand client requirements and provide accurate information or direct queries to the appropriate team
• Handle complaints calmly record complete details and escape when required
• Transfer calls with a clear handover or take accurate messages
• Make outbound calls for document collection clarifications confirmations and status updates
• Follow up on pending documents approvals payments appointments and deadlines
• Confirm client details application status and next steps after relevant calls
• Data Entry amp AdministrationEnter and update client and application information accurately in CRM systems Excel trackers and internal records
• Process and maintain high volumes of data while ensuring accuracy and completeness
• Cross-check information against documents emails and system records
• Identify duplicates missing information and discrepancies and report them to the relevant team
• Upload forms and supporting documents to relevant online portals
• Maintain organised digital folders PDFs and documents using proper file-naming conventions
• Email amp CRM ManagementPrepare professional emails for document requests status updates confirmations and follow-ups
• Monitor incoming emails and route queries to the appropriate team
• Maintain an organised mailbox and ensure pending emails are followed up
• Log calls emails and client interactions in the CRM on the same day
• Update client records application stages pending actions and follow-up dates
• Review CRM and tracker information to monitor outstanding queries and follow-ups
• Internal CoordinationCoordinate with internal teams to obtain updates and resolve client queries
• Follow up on outstanding actions until the required information or document is received
• Ensure information remains consistent across CRM records emails trackers and relevant systems
• Assist with general administrative and documentation tasks as required

Requirements

• 1 2 years of experience in call centre customer service administration data entry front-office or a similar role
• Strong English and Arabic communication skills both spoken and written
• Good working knowledge of Microsoft Excel including data entry sorting filtering formulas and handling large datasets
• Good knowledge of Microsoft Word and Outlook
• Experience with CRM ticketing or data-entry systems is an advantage
• Experience working with online portals document uploads and digital systems
• Comfortable handling PDFs scanned documents and structured digital folders
• Fast and accurate typing data-entry skills
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Professional patient and courteous approach when dealing with clients
• Ability to multitask prioritise and meet deadlines
• UAE client-facing experience is an advantage
• Own visa holders preferred for an immediate start
• 1 2 years of experience in call centre, customer service, administration, data entry, front‑office or a similar role.
• Strong English and Arabic communication skills , both spoken and written.
• Good working knowledge of Microsoft Excel , including data entry, sorting, filtering, formulas and handling large datasets.
• Good knowledge of Microsoft Word and Outlook .
• Experience with CRM, ticketing or data-entry systems is an advantage.
• Experience working with online portals, document uploads and digital systems.
• Comfortable handling PDFs, scanned documents and structured digital folders.Fast and accurate typing/data-entry skills.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Professional, patient and courteous approach when dealing with clients.Ability to multitask, prioritise and meet deadlines.
• UAE client-facing experience is an advantage.
• Own visa holders preferred for an immediate start.
• The ideal candidate is organised, accurate, patient and proactive , with strong communication skills and the ability to manage repetitive, detail-heavy administrative work without compromising accuracy.