Client Services Administrator

Lyrahealth; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Lyra Health in Dubai is hiring an Administrative Support specialist to back the key account management team. You will handle client documents, onboarding, reports, and invoice processing, keeping data accurate and processes efficient.

This role requires strong CRM familiarity, Excel and Canva skills, excellent organization, and the ability to communicate clearly in a fast-paced environment while upholding Lyra's commitment to wellbeing.

Qualifications

• Previous strong experience in client services, administrative support, or a similar role is an advantage.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
• Flexibility to adapt to changing priorities and business needs
• Advanced proficiency in Excel and Adobe
• Knowledge of Canva
• Strong organizational and time management skills
• Excellent attention to detail
• Ability to work effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Proactive attitude and willingness to learn
• Passionate about wellbeing

Responsibilities

• Provide administrative support to key account managers
• Create and maintain support documents for client requests
• Assist in the preparation of presentations, reports, and proposals for client meetings
• Support the onboarding process for new clients
• Keep databases up to date with accurate information
• Generate monthly client reports and ensure their accuracy
• Identify and rectify any program errors or inconsistencies
• Collaborate with the team to streamline processes and improve efficiency
• Manage invoices, ensuring timely processing and accuracy
• Respond to client queries promptly and professionally
• Escalate complex or unresolved queries to the appropriate key account manager for further assistance

Skills

CRM software (Salesforce, HubSpot)

Excel

Adobe Acrobat/Adobe Suite

Canva

Time management

Attention to detail

Communication skills

Interpersonal skills

Proactive attitude

Adaptability

Wellbeing advocacy

Job description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered outcomes in terms of access, clinical effectiveness and cost efficiency. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining high-quality care and technology solutions.

Responsibilities

• Provide administrative support to key account managers
• Create and maintain support documents for client requests
• Assist in the preparation of presentations, reports, and proposals for client meetings
• Support the onboarding process for new clients
• Keep databases up to date with accurate information
• Generate monthly client reports and ensure their accuracy
• Identify and rectify any program errors or inconsistencies
• Collaborate with the team to streamline processes and improve efficiency
• Manage invoices, ensuring timely processing and accuracy
• Respond to client queries promptly and professionally
• Escalate complex or unresolved queries to the appropriate key account manager for further assistance

Qualifications

• Previous strong experience in client services, administrative support, or a similar role is an advantage
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
• Flexibility to adapt to changing priorities and business needs
• Advanced proficiency in Excel and Adobe
• Knowledge of Canva
• Strong organizational and time management skills
• Excellent attention to detail
• Ability to work effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Proactive attitude and willingness to learn
• Passionate about wellbeing

Equal Opportunity, Privacy, and Rights

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. This information will be collected for recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may collect information about race, ethnicity, and sexual orientation, which is considered sensitive personal information under applicable laws. Providing this information is optional and voluntary; if provided, you consent to its processing for the described purposes. If you are a California resident, you may limit how this information is used. This information will be retained only as long as needed. Lyra does not sell or share personal information as defined by applicable privacy laws. Outside the United States, you may have rights to access, delete, or restrict processing of your personal information, or to correct inaccurate data. To exercise these rights, contact the Global DPO. For more information about how we use and retain your information, please see the Workforce Privacy Notice.

The benefits available to those located in the UAE or MENA will be consistent with UAE or MENA law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.