Patient Experience & Admin Coordinator

Joint Space; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Joint Space Polyclinic LLC in Dubai seeks a proactive receptionist/administrative assistant to welcome patients, manage calls and digital messaging, and coordinate appointments with clinicians. You will maintain a calm, organized front desk and support billing and records with a patient-centric approach.

The role requires advanced Excel skills, strong English communication, and the ability to handle confidential information in a fast-paced healthcare setting.

Qualifications

• Secondary school graduate or equivalent.
• Advanced proficiency in Excel, Word, Outlook, and PowerPoint.
• Excellent computer literacy and ability to learn clinic software.

Responsibilities

• Welcoming patients and visitors, answer calls, WhatsApp and emails in a professional, friendly manner.
• Schedule, confirm, reschedule, and coordinate appointments between practitioners and patients.
• Ensure patients arrive on time and manage schedule changes and conflicts.
• Maintain a welcoming, organized reception area and confidentiality.
• Process billing, payments, insurance claims, and invoicing using medical software.
• Handle insurance enquiries and liaise with insurers as required.
• Perform general administrative duties: scanning, filing, emailing, printing, photocopying, records maintenance.
• Provide compassionate support, resolve appointment issues while maintaining patient experience.
• Assist with equipment sterilisation and cleaning as required.
• Maintain stationery and clinical supplies; organize staff meetings and schedules.
• Liaise with hospitals, radiologists, labs, insurers and other external stakeholders.

Skills

Excellent communication

Multitasking

Confidentiality

Professionalism

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Joint Space Polyclinic LLC in Dubai seeks a proactive receptionist/administrative assistant to welcome patients, manage calls and digital messaging, and coordinate appointments with clinicians. You will maintain a calm, organized front desk and support billing and records with a patient-centric approach.

The role requires advanced Excel skills, strong English communication, and the ability to handle confidential information in a fast-paced healthcare setting.