Junior Back Office Administrator

Joint Space; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

Joint Space Polyclinic LLC in Dubai is seeking a highly organized Junior Back Office Administrator to support daily administrative operations. You will handle WhatsApp inquiries, data entry, reporting, and maintain patient records with confidentiality.

You will back the front desk team by managing emails and communications, preparing routine reports in Excel, and assisting with appointment follow-ups, while maintaining accuracy and professionalism.

Qualifications

• Previous experience in an administrative or office support role.
• Excellent Microsoft Excel skills and data reporting.
• Strong proficiency in Microsoft Office.
• Good written and spoken English.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Professional communication and confidentiality.

Responsibilities

• Manage and respond to WhatsApp inquiries in a timely and professional manner.
• Monitor and respond to administrative emails.
• Perform data entry, data extraction, and report generation using Microsoft Excel and other Microsoft Office applications.
• Maintain accurate patient and clinic records.
• Prepare administrative reports as requested by management.
• Organize and maintain digital files and documentation.
• Contact inactive patients via WhatsApp and telephone to encourage rebooking and follow-up appointments.
• Assist with appointment confirmations and administrative follow-ups.
• Support patient communication while maintaining a high level of professionalism and confidentiality.

Skills

Microsoft Excel

Microsoft Office

Data entry

Organizational skills

Time management

Communication skills

English proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Dubai, United Arab Emirates | Posted on 07/25/2026

Joint Space Polyclinic LLC is a multidisciplinary medicalclinic, movement space and educational hub based in Alserkal Avenue, Dubai,UAE.

Each patient has their own individual biologicallandscape, and as such, the philosophy of Joint Space requires eachpractitioner to approach their patient as a unique individual requiring anin-depth understanding from many perspectives. The environment of Joint Spacehas been shaped in such a way to provide patients the opportunity to understandtheir bodies and to learn how to develop longevity in their health throughsupporting clinical modalities, movement practices and education.

The core practices and focus of Joint Space are physicaltherapies such as Osteopathic medicine, Physiotherapy, Chiropractic medicine,practices such as Naturopathic medicine, Functional medicine and Regenerativemedicine, movement, wellness and sports performance practices, and educationfor patients and healthcare professionals.

Job Summary

We are looking for a highly organized and detail-oriented Junior Back Office Administrator to support the clinic's daily administrative operations. This role will focus on handling administrative tasks that currently occupy the front desk team, allowing reception staff to dedicate more time to delivering an exceptional patient experience.

The successful candidate will be responsible for managing WhatsApp communications, administrative data processing, reporting, patient reactivations, phone calls, and general administrative support while maintaining accuracy, professionalism, and confidentiality.

Key Responsibilities

Administrative Support

• Manage and respond to WhatsApp inquiries in a timely and professional manner.
  
• Monitor and respond to administrative emails.
  
• Perform data entry, data extraction, and report generation using Microsoft Excel and other Microsoft Office applications.
  
• Maintain accurate patient and clinic records.
  
• Prepare administrative reports as requested by management.
  
• Organize and maintain digital files and documentation.
  
• Contact inactive patients via WhatsApp and telephone to encourage rebooking and follow-up appointments.
  
• Assist with appointment confirmations and administrative follow-ups.
  
• Support patient communication while maintaining a high level of professionalism and confidentiality.
  

Operational Support

• Handle administrative phone calls and route queries appropriately.
  
• Assist the reception team with non-patient-facing administrative tasks.
  
• Ensure data accuracy across clinic systems.
  
• Support process improvements and administrative efficiency initiatives.
  
• Assist with additional back-office duties as assigned.
  

Requirements

Required Skills & Qualifications

• Previous experience in an administrative or office support role.
  
• Excellent Microsoft Excel skills, including formulas, sorting, filtering, data validation, and report preparation.
  
• Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
  
• Good written and spoken English.
  
• Excellent organizational and time management skills.
  
• High level of accuracy and attention to detail.
  
• Ability to prioritize multiple tasks and meet deadlines.
  
• Professional communication skills.
  
• Ability to maintain confidentiality.
  

Preferred

• Experience working in a healthcare or clinic environment.
  
• Experience using CRM or patient management systems.
  
• Experience handling WhatsApp Business communications.