Client Implementation Manager

Remotedxb; Dubai; On-site; AED 180,000 - 360,000; Full time

Job summary

PayIt, a GovTech innovator, is hiring a Solutions Analyst to drive SaaS deployments for government agency teams in Dubai. You will own client implementations, lead project management, and gather business rules to ensure successful delivery.

You will develop prototypes using Platform tools, coordinate with engineering and PMO, manage tests and defects, and create training materials and client documentation to support ongoing usage.

Qualifications

• 3+ years of professional experience in software/IT
• Hands-on implementation experience with web technologies or as a Solution Analyst
• Ability to lead large enterprise implementations with multiple stakeholders

Responsibilities

• Lead implementation of SaaS solutions with government agency teams
• Own client implementation efforts including project management and gathering business rules
• Develop and configure prototypes using Platform tools based on client needs
• Coordinate requirements and timelines with engineering and PMO teams
• Manage test planning, bug coordination, and validation of requirements
• Support clients in maintaining platform hygiene and proactive problem solving
• Serve as the primary connection point for hand-off to Client Success and Operations
• Develop training and maintain client-related documentation

Skills

3+ years exp

Web tech exp

Enterprise implementations lead

PM lifecycle

Jira/Confluence

Trello/Teams/Slack

Draw.IO/LucidChart

Travel 10-20%

Tools

Draw.IO

LucidChart

Jira

Confluence

Trello

Teams

Slack

Job description

Responsibilities

• Lead implementation of SaaS solutions with government agency teams
• Own client implementation efforts including project management and gathering business rules
• Develop and configure prototypes using Platform tools based on client needs
• Coordinate requirements and timelines with engineering and PMO teams
• Manage test planning, bug coordination, and validation of requirements
• Support clients in maintaining platform hygiene and proactive problem solving
• Serve as the primary connection point for hand-off to Client Success and Operations
• Develop training and maintain client-related documentation

Requirements

• 3+ years of professional experience in a software-based organization
• Hands-on experience implementing applications using web technologies or as a Solution Analyst
• Ability to lead large enterprise implementations across multiple stakeholder groups
• Strong technical aptitude and experience with the full project management lifecycle
• Proficiency with collaboration tools such as Jira, Confluence, Trello, Teams, and Slack
• Experience with visualization tools like Draw.IO or LucidChart
• Willingness to travel 10-20% based on project needs

About the Company

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping client agencies achieve their missions more efficiently.