Implementation Manager

Remotedxb; Dubai; On-site; AED 200,000 - 350,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

Flexible PTO

Full medical, dental, and vision

401K with generous company match

Company-paid life and disability

Job summary

PeopleGrove is seeking a seasoned SaaS Implementation Project Manager to lead full lifecycle deployments from discovery to go-live in a fast-paced environment. You will manage multiple client projects, craft detailed plans, and coordinate with cross-functional teams to ensure on-time delivery.

You will serve as the main client contact, document requirements, and drive risk management while facilitating workshops and stakeholder alignment.

Qualifications

• 3–5 years of SaaS implementation, project management, or consulting experience.
• Strong client-facing and relationship management skills.
• Proven track record managing complex, multi-stakeholder projects.
• Proficiency in project management planning and risk management.
• Excellent verbal and written communication skills.
• Strong problem-solving mindset.

Responsibilities

• Lead full lifecycle SaaS implementations from discovery through go-live.
• Manage multiple concurrent client projects, timelines, and deliverables.
• Develop and maintain detailed project plans and track progress.
• Facilitate client workshops and requirements sessions.
• Serve as the primary point of contact for client project teams.
• Document processes, requirements, and configuration specifications.
• Partner with Sales, Product, and Client Success teams for seamless handoffs.

Skills

Client facing

Relationship management

Project management

Risk management

Communication

Problem-solving

Job description

Responsibilities

• Lead full lifecycle SaaS implementations from discovery through go-live
• Manage multiple concurrent client projects, timelines, and deliverables
• Develop and maintain detailed project plans and track progress
• Facilitate client workshops and requirements sessions
• Serve as the primary point of contact for client project teams
• Document processes, requirements, and configuration specifications
• Partner with Sales, Product, and Client Success teams for seamless handoffs

Requirements

• 3 to 5 years of experience in SaaS implementation, project management, or consulting
• Strong client-facing and relationship management skills
• Proven success managing complex, multi-stakeholder projects
• Proficiency in project management planning and risk management
• Excellent verbal and written communication skills
• Strong problem-solving mindset

Preferred Qualifications

• Experience working with colleges, universities, or the education sector
• Familiarity with agile environments

Benefits

• Competitive salary and annual bonus
• Flexible PTO
• Full medical, dental, and vision coverage
• 401K with generous company match
• Company-paid life and disability insurance

About the Company

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions.