Senior IT Program Manager

Remotedxb; Dubai; On-site; AED 441,000 - 588,000; Full time

Job summary

GDIT is seeking an experienced IT program management leader to oversee CMS/CCIIO initiatives. You will manage contract performance, KPI metrics, and multi-team releases while ensuring governance and continuous improvement using Agile practices.

The role involves aligning policy directions with delivery plans, integrating cloud platforms, and producing KPI dashboards to support operational decision-making. A Public Trust clearance is required where applicable.

Qualifications

• Bachelor's degree and 8+ years IT program/project management.
• 8+ years of CMS program management experience, preferably with ACA or NSA operations.
• Managerial experience in mission-critical technical environments.
• Demonstrated Agile experience with JIRA and Confluence.
• Experience with AWS, Salesforce and data governance.
• Ability to obtain a Public Trust clearance.
• Must have lived in the US for at least 3 of the last 5 years.

Responsibilities

• Serve as the primary technical liaison across CMS/CCIIO and contractor leadership.
• Manage contract performance, including SLAs, KPIs, and CPARs outcomes.
• Lead multiple concurrent projects and releases across geographically dispersed teams.
• Establish governance mechanisms and continuous improvement initiatives based on Agile best practices.
• Translate policy direction into actionable delivery plans and executive briefings.
• Integrate program management with technical oversight across AWS and Salesforce platforms.
• Design KPI dashboards and reporting for performance transparency.
• Champion automation and AI/ML-enabled optimization for operational decision-making.

Skills

Agile methodologies

JIRA

Confluence

AWS

Salesforce

Data governance

Leadership

Cloud operations

Education

Bachelor's degree in a relevant field

8+ years IT program management experience

Job description

Responsibilities

• Serve as the primary technical liaison across CMS/CCIIO and contractor leadership
• Manage GDIT's contract performance, including SLAs, KPIs, and CPARs outcomes
• Lead multiple concurrent projects and releases across geographically dispersed teams
• Establish governance mechanisms and continuous improvement initiatives based on Agile best practices
• Translate policy direction into actionable delivery plans and executive briefings
• Integrate program management with technical oversight across AWS and Salesforce platforms
• Design KPI dashboards and reporting for performance transparency
• Champion automation and AI/ML-enabled optimization for operational decision-making

Requirements

• Bachelor's degree and 8+ years of IT program/project management
• 8+ years of experience managing CMS programs, preferably with ACA or NSA operations
• Managerial experience in mission-critical technical environments
• Demonstrated Agile experience and proficiency with Atlassian JIRA and Confluence
• Experience with cloud platform operations (AWS, Salesforce) and data governance
• Ability to obtain a Public Trust clearance
• Must have lived in the US for at least 3 of the last 5 years

Preferred Qualifications

• Experience supporting Salesforce services and data management
• Experience leading organizational adoption of AI/ML technologies
• Active PMP, Scrum, Agile, or SAFe certifications
• Cloud certifications in Salesforce or AWS

Benefits

• Medical, dental, and vision plan options
• 401(k) plan with company match
• Paid time off including vacation, sick, and personal time
• Paid parental, military, and bereavement leave

About the Company

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community.