Client Experience & Support Specialist (UAE)

IFZA Partnership; Dubai; On-site; AED 50,000 - 78,000; Full time

Benefits offered by this job

24 days leave

Flight home

Medical and life insurance

Growth opportunities

Job summary

IFZA Dubai is seeking a professional Call Center Agent to be the first point of contact for clients and partners in the UAE. You will handle calls, maintain CRM records, and stay informed about IFZA products to resolve queries efficiently.

The role requires 2+ years in UAE call centers or similar, full English fluency, and solid MS Office skills, with a focus on confidentiality and achieving targets.

Qualifications

• Minimum of 2 years' experience as a Call Center agent or similar role in the UAE.
• Full English proficiency
• Intermediate computer literacy (e.g., MS Office)
• Familiarity with CRM systems and practices
• Excellent active listening and problem-solving skills

Responsibilities

• Act as the first point of contact for clients and professional partners
• Answer and distribute incoming calls in a timely and professional manner
• Maintain comprehensive records of all calls in the Call Center CRM
• Maintain deep knowledge of IFZA's products and services to address queries efficiently
• Meet individual and team qualitative and quantitative targets
• Ensure confidentiality of client data

Job description

IFZA Dubai is seeking a professional Call Center Agent to be the first point of contact for clients and partners in the UAE. You will handle calls, maintain CRM records, and stay informed about IFZA products to resolve queries efficiently.

The role requires 2+ years in UAE call centers or similar, full English fluency, and solid MS Office skills, with a focus on confidentiality and achieving targets.