Customer Success & Support Specialist

TIDY ZEN; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Job summary

TIDY ZEN in the UAE seeks a customer service representative who will be the first point of contact for customers, delivering accurate product information and timely support.

The role emphasizes resolving issues efficiently and achieving high customer satisfaction, with a focus on first-contact resolutions in a fast-paced environment. This position is ideal for candidates with strong communication skills and prior customer-facing experience.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer-facing role, ideally 2+ years.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information about products and services.
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution and customer satisfaction.

Skills

Customer-facing experience

Education

High School Diploma or equivalent

Associate's degree

Bachelor's degree preferred

Job description

TIDY ZEN in the UAE seeks a customer service representative who will be the first point of contact for customers, delivering accurate product information and timely support.

The role emphasizes resolving issues efficiently and achieving high customer satisfaction, with a focus on first-contact resolutions in a fast-paced environment. This position is ideal for candidates with strong communication skills and prior customer-facing experience.